Position Overview

A Day in the Life

This position involves performing various tasks related to technical support. The role requires both individual and teamwork, with the associate working under the guidance of the manager and director. Attention to detail and the ability to work under supervision are crucial for success in this position.

As an entry-level specialist, the candidate will be responsible for completing essential functions that contribute to the success of the Technical Services team. This includes, but is not limited to:

• Addressing tasks effectively and efficiently promptly.
• Providing excellent customer service by ensuring prompt responses, clear communication, and consistent follow-up.
• Maintaining a detailed incident log that documents the steps taken to resolve issues and fulfill requests.
• Collaborating with the team on various projects, including large-scale software or hardware deployments and migrations.
• Consistently reporting on different aspects of the job to both the supervisor and manager.
• Travel to various locations may be required.

You'll Come With

Education:

• Associate's Degree or equivalent work experience required

Licenses/Certification/Registration:

• A+ Certification, or equivalent certification relevant to PC support

Experience:

• Possesses 2+ years of relevant work experience in the field or a related area

Skills and Abilities: 

• Strong knowledge of Windows 11, macOS, iOS, Android, as well as standard software applications
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus
• Effective problem-solving skills and attention to detail

Come join our team. You’re going to like it here!