IT Support Specialist

Location: Ft. Jackson, Columbia SC  

Required Clearance: Unclassified

Certifications:  Any ONE CompTIA certification: A+, Network +, Security+ or higher is acceptable   

Required Education:  High School

Required Experience:  Minimum three (3) years of Helpdesk/IT experience

Position Description:  

PingWind is seeking an IT support specialist to work on a non-personal services contract to support the Fort Jackson Directorate of Human Resources (DHR) Soldier for Life - Transition Assistance Program (SFL-TAP) at Fort Jackson, Columbia SC.   Hired individual’s work involves the planning, analysis, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and / or management of networked systems used for the transmission of information in voice, data, and / or video formats.  

Primary Responsibilities:  

• Analyze and define network requirements

• Define and maintain office network architecture and infrastructure

• Analyze network workload/access by running internet speed tests

• Diagnose and resolve network problems

• Ensure all SFL center computer systems stay on the network and in compliance with Army/base requirements

• Install, test, maintain, and upgrade network operating system software

• Work with base communications center to get office computers fixed and loaded with approved software

• Ensure the rigorous application of information security / information assurance policies, principles, and practices in the delivery of network services

• Provide assistance to soldiers/staff, troubleshoots all problems, and provide support to the customer with minimal disruption to normal business activities. First responder and chief point of contact for all submitted IT work orders.

• Reports weekly workload reports and work order status to the contracting officer representative

• Serve as the Workstation Administrator (WA) for the SFL-TAP Information Technology Systems

Required Qualifications:

• An IAT level I certification

• Minimum three (3) years of Helpdesk/IT experience

• Must have excellent written and verbal skills

• Must have excellent customer service skills

Desired Skills:

• Microsoft Certifications

• Audio Visual Projector experience

• WIFI troubleshooting experience

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL. www.PingWind.com

Our benefits include:

Paid Federal Holidays

Robust Health & Dental Insurance Options

401k with matching

Paid vacation and sick leave

Continuing education assistance

Short Term / Long Term Disability & Life Insurance

Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.