IT Support Specialist

Approved DLA on-site locations:  Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; New Cumberland PA; Battle Creek MI; Dayton, OH

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.

Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA’s eProcurement system(s).

Connected Logistics respects the need for confidentiality for all applicants.

Connected Logistics offers an excellent benefits package that includes health, dental, vision, life and disability insurance, a great 401(k) package, and generous Paid Time Off.

EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination solely on the basis of a person’s race, religious creed, color, national origin, ancestry, physical disability, mental condition (including, but not limited to, cancer related or HIV related), marital status, sex, gender (including sex stereotyping), age, sexual orientation, military status, or any other protected status except where a reasonable, bona fide occupational qualification exists

Minimum Experience:

• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

Highly Desired Experience:

• Must have experience with Firewalls
• Cybersecurity focused IT professional with cybersecurity experience  
• STIGS and audit experience

Security/Certification Requirements:

• Sensitivity Level: IT-I Critical Sensitive
• Clearance: Secret
• IA Level: IAT II or IAT III