IT Support Specialist

Job Title: IT Support Specialist
Location: Minneola Healthcare – Minneola, KS
Department: Information Technology
Reports To: Chief Operating Officer

Position Summary:

Minneola Healthcare is seeking a motivated and dependable IT Support Specialist to support the day-to-day technology needs of a critical access hospital. This position is ideal for individuals with a strong interest in computers and technology, and the desire to grow within the healthcare IT field. On-the-job training and apprenticeship opportunities are available to support your development in this vital role.

Key Responsibilities:

• Provide first-level technical support for hospital staff across all departments (hardware, software, printers, network access, etc.)


• Assist with installation, maintenance, and troubleshooting of computers, printers, phones, and other technology equipment


• Support clinical systems, including Electronic Health Record (EHR), imaging systems (PACS), and telehealth applications


• Help maintain secure network access, user accounts, email systems, and equipment inventory


• Monitor system performance and report issues to senior IT support or vendors


• Assist with implementing software updates and cybersecurity protocols in compliance with HIPAA and hospital policies


• Participate in IT-related projects, training, and process improvements

Qualifications:

• Minimum Education: High school diploma or GED required


• Willingness to complete an on-the-job training program and/or participate in a formal IT apprenticeship through an educational institution


• Basic knowledge of computer systems, software, and troubleshooting


• Strong interest in learning about healthcare technology systems


• Good communication and customer service skills


• Ability to manage multiple tasks, prioritize effectively, and work independently or as part of a team


• Must be dependable, detail-oriented, and professional

Preferred (Not Required):

• Experience working in IT, help desk, or technical support (healthcare or other industry)


• Basic certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals

Working Conditions:

• Full-time, on-site position


• May include some after-hours or on-call support for critical systems


• Exposure to a hospital setting, requiring strict adherence to patient privacy and data security standards

Benefits:

• Competitive hourly wage


• Training and certification support


• Healthcare, dental, and retirement benefits


• Opportunity for advancement into higher-level IT roles within the organization

To Apply: https://minneolahealth.bamboohr.com/careers

At Minneola Healthcare we strive to deliver personalized patient centered care in an atmosphere that promotes the healing process and enhances the quality of life in the communities we serve. This position will be support for our front-line staff and will play an important role in allowing them to provide such care.