IT Support Specialist

Job Title: IT Support Specialist

Industry: Information Technology / Architecture & Planning

Employment Type: Full-Time

Compensation: $32.00 to $38.00 per hour, commensurate with experience. The upper end of this range is reserved for candidates with demonstrated strength in server administration, network infrastructure, or AEC platform experience. This is a non-exempt hourly position.

About PJHM Architects

PJHM Architects is a Lake Forest, California-based architectural firm with over 60 years of practice and a team of more than 50 professionals. We focus primarily on K-12 education design, working closely with school districts across Southern California. Technology plays a direct role in how our team collaborates and delivers projects, and the person in this role will be a valued part of keeping that running smoothly. This position is based in our Lake Forest, CA office and requires the candidate to work on-site 100% of the time.

PJHM Architects is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

Role Summary

The IT Support Specialist is responsible for the day-to-day health of PJHM's technology infrastructure and the satisfaction of our end users. You will serve as the primary point of contact for all IT support needs across the firm, managing everything from user workstations and network equipment to cloud platforms and server infrastructure. You will also play an active role in shaping how we adopt and integrate new technology going forward.

Role Responsibilities

Administer and maintain core platforms including Active Directory, SharePoint (file services), Autodesk Forma, Autodesk Revit, and Veeam backup solutions.

Provide responsive, professional IT support to all staff across all experience levels, prioritizing clear communication and a high standard of customer service.

Diagnose, troubleshoot, and resolve hardware and software issues both remotely and on-site, using sound diagnostic techniques and thorough follow-through.

Research and evaluate solutions to new and recurring technical problems, recommending improvements where applicable.

Plan, support, and participate in the execution of larger-scale IT projects and technology initiatives.

Set up, deploy, monitor, and perform routine maintenance on workstations, servers, printers, peripherals, and network equipment.

Build, configure, and support in-house servers and maintain network infrastructure.

Manage and maintain an accurate inventory of all technology assets.

Draft and maintain technical documentation including procedures, how-to guides, and end-user tutorials.

Stay current with emerging technologies and proactively identify opportunities to improve firm-wide IT capabilities.

Perform all other duties as assigned.

Reporting Structure

This position reports directly to the Associate Principal and CFO, who also serves as the firm's Technology Lead. The IT Support Specialist will work closely with and take direction from other Associate Principals and Principals as needed in support of firm-wide operations.

Qualifications

Minimum 3 to 5 years of experience in an IT support or related role.

Solid working knowledge of Windows operating systems, PC hardware, basic LAN concepts, and Wi-Fi networking. MacOS familiarity is a plus.

Proficiency with Microsoft 365 including Word, Excel, Outlook, Teams, and SharePoint.

Familiarity with endpoint security, internet applications, and general cybersecurity best practices.

Experience with or exposure to AEC industry software is a plus, including Autodesk products (Revit, AutoCAD, Forma) and Bluebeam.

Comfortable working independently, managing competing priorities, and communicating clearly with non-technical staff.

Education

High school diploma with some college required. An associate's or bachelor’s degree in information technology, or a related field is preferred.

Relevant IT certifications are a plus but not required (CompTIA A+, Microsoft Certifications, Network+, etc.).

Demonstrated experience and capability may substitute for formal degree requirements.

Benefits For Full-Time Employees

• Performance-Based Discretionary Bonus


• Three Weeks of Paid Time Off


• 10 Paid Holidays


• Health Benefits Medical, Dental, Vision


• Life & LTD Insurance Benefits


• 401(k) Eligibility (Matching and Profit Sharing Contributions)

Working conditions

This job is in an office environment, nearly always working indoors.

Physical Requirements

• Stationary Position frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day


• Move/Traverse infrequently bend, stand, stoop and/or walk


• Carry Weight infrequently carry weight and/or lift objects (light to heavy) weighing up to 25 pounds


• Hearing and Speech frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations


• Sight frequent use of sight to detect images on computer, office documents, and office objects near and far

Disclaimer

All Applicants are subject to a background screening on a state and federal level. This job posting is subject to change at any time. Nothing in this job post is meant to guarantee an employment offer. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.