IT Support Specialist

POSITION SUMMARY

The IT Specialist works independently to provide technology support to all members of the organization.

ESSENTIAL RESPONSIBILITIES

• Identifies and procures the hardware and software needed to satisfy user requirements


• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises


• Provides technical support to users for voice and phone systems, including Sangoma and the Verizon system


• Loads appropriate software packages such as operating systems, networking components and office applications


• Provides network and server administration and oversight, including monitoring security and backup protocols


• Assists in the customization and adaptation of existing programs to meet users' requirements


• Provides telephone, in-person and online support to end-users


• Coordinates activities with network services and information systems groups


• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication


• Refers major hardware problems to service personnel for correction


• Connects user to networks and provides initial training in facilities and applications;


• Administers email and anti-virus systems


• Rotates daily back-up media


• Coordinates with vendors for needed technology-related services such as printer/copier maintenance


• Assists in research and procurement of computer accessories and supplies


• Performs other duties and responsibilities as assigned

WORK HOURS, SCHEDULE & FLEXIBILITY

Up to 30 hours weekly, with the potential to move into a full-time, benefits-eligible role. Flexible scheduling available based on business needs and employee availability.

COMMUNICATION AND INTERFACE

• Engage in respectful and ongoing communication and problem solving with others


• Act as a positive and professional ambassador for the Agency both internally and in the greater community


• Excellent written and oral communication skills

PROBLEM SOLVING AND JUDGEMENT

• Follow established procedures while being creative and taking initiative


• Take all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment or bullying


• Must be handle all facets of the business both standard and non-standard situations

REQUIREMENTS

• 1 year of experience in similar IT role


• Some college or technical education


• Knowledge of IT software, hardware, systems


• Knowledge of Microsoft Excel and Word


• Strict attention to detail, maintaining high level of accuracy


• Strong organizational and time management skills, able to meet deadlines


• Skilled in establishing and maintaining professional and effective relationships


• Positive attitude, proactive mentality, responsive, and strong work ethic

Ability to obtain fingerprint clearance and pass a background check