IT Support Specialist

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today.

Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO. Everest’s headquarters are located in Markham (Greater Toronto Area), Ontario, Canada with additional sites in Bridgewater (Greater New York City Area), New Jersey, USA, Shanghai (Pudong Zhangjiang New District), China and Taipei, Taiwan.

Everest is known in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success.

Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest.

To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as an IT Support Specialist.

Key Accountabilities:
1. Resolve various technical support tickets submitted through the ServiceNow Helpdesk portal for operations; perform task in a timely manner in an effort to ensure all Everest employees are able to work efficiently.
2. Configure and deploy laptops to Everest employees.
3. Provide access administration for Windows/Unix/secure File Transfer Protocol (sFTP) user accounts and permissions.
4. Perform patch management: ensure that all critical security, system patches, and service packs have been applied.
5. Perform log management and review: periodic review of system and backup logs.
6. Perform asset and inventory management.
7. Maintain various office equipment, such as printers, fax machines, and photocopiers, to minimize any delay of production.
8. Develop various software/hardware installation and procedural documents for Information Technology department reference.
9. Conduct Information Technology research and development to constantly improve the Information Technology standard within Everest.

Qualifications and Experience: 

1. A bachelors’ degree or equivalent in computer science or information technology with 3 years of IT support experience.
2. Understanding of clinical trials, management of cloud infrastructure, and VMware experience are of benefit to the position.
3. Education or experience must demonstrate the ability to work independently.

#LI-CH1