IT Support Specialist

Salary :

$80,170 - 85,000 yearly

Company : Seattle Seahawks / First & Goal

Job Type : Full Time

Renton, Wa

Number of Applicants

000+

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Job Description - IT Support Specialist

Job Title:              IT Support Specialist
Department:         IT
Reports To:          Director of Information Technology / Information Security Officer
SUMMARY
The IT Support Specialist provides technical assistance and support for computer systems, hardware, software and related technologies. This role is responsible for logging and responding to IT support requests, performing diagnostic tests, troubleshooting issues and implementing effective solutions. The specialist supports multiple locations while ensuring adherence to organizational and industry security standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Respond to support requests in person, by phone and through the ticketing system
Guide users through troubleshooting and problem-solving processes
Install, modify and repair computer hardware and software
Deploy and support computer peripherals and accessories
Ensure proper security hardening of network devices using industry-standard benchmarks
Troubleshoot network performance, bandwidth, connectivity and access issues
Assist with mobile device management and support
Promote strong information security practices and ensure compliance with PCI-DSS, HIPAA, PII and NFL ISRI requirements
Provide support at the Virginia Mason Athletic Center, Lumen Field and other remote locations as needed and be available for after-hours support on occasion
Be available for occasional six-day work weeks and intermittent after-hours support
Manage hardware purchasing and provisioning
Troubleshoot and support printers, including hardware and management software
Support conference room A/V equipment, systems and associated licensing

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate degree in Information Technology or a related field and/or 1–3 years of professional IT experience
Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users
Strong organizational skills, including thorough documentation and record-keeping
Effective analytical and problem-solving abilities
Familiarity with Microsoft 365 administrative tools such as Intune, Azure AD/identity, Exchange and SharePoint
Basic understanding of PowerShell and/or other scripting languages
Experience with hybrid environments, including on-prem Active Directory and Azure AD

COMPENSATION AND BENEFITS

The salary range for this position is: $80,170 – $85,000. The salary range applies to the current posting. The posted salary range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
We offer excellent benefits, please view here: https://www.seahawks.com/about/employment/benefits

Company: FNW

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About the Company

Seattle Seahawks / First & Goal

Seattle Seahawks Home: The official source of the latest Seahawks headlines, news, videos, photos, tickets, rosters, stats, schedule, and gameday information

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IT Support Specialist

Job Description - IT Support Specialist

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