IT Support Specialist

Position summary

The IT Support Specialist is responsible for day-to-day technical support in our Batesville, AR and Pocahontas, AR facilities. The role can be based in either of these locations.

Essential Functions

• Provide first level of support for IT Services including software, hardware, printers, etc. at local facility.


• Create and maintain documentation on systems.


• Create install and setup instructions for IT Support Technicians.


• Provide exceptional customer service, technical assistance, guidance and training to all internal customers and identified external consultants and contractors by resolving IT related issues in person, via telephone or remotely.


• Order IT equipment for new and existing users. 


• Travel to other sites as needed to help with new installs and systems conversions.

Minimum Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred.


• 3+ years of IT support or help desk experience


• A+ Certifications and training preferred


• Team-oriented mindset with an openness to constructive feedback


• Strong ability to handle multiple tasks and work under pressure successfully


• Must be able to work in a fast-paced environment and meet applicable deadlines


• Ability to work cross-functionally across the Peco organization


• Ability to work after hours and on weekends when needed, and on call for emergency issues.


• Ability to lift 50 pounds at a time


• Must have good working knowledge of Microsoft platforms to include Office 2016 (all levels, Home & Business, Professional) to current version, and Windows Operating Systems Ability to replace computer parts to include: disk drives, DVD/CD drives, power supplies, monitors, maintenance kits for printers, phone sets.