IT Support Specialist

VigorCare Pediatric Services is seeking a highly motivated and skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities:

- Provide technical support to employees for hardware, software, and network-related issues

- Troubleshoot and resolve IT issues in a timely manner

- Install, configure, and maintain computer systems, servers, and other IT equipment

- Perform regular maintenance and updates on all IT systems

- Monitor system performance and identify potential issues

- Create and maintain user accounts and permissions

- Train employees on how to use new software and hardware

- Maintain inventory of all IT equipment and software licenses

- Collaborate with the IT team to develop and implement new IT policies and procedures

- Keep up-to-date with the latest technology trends and developments

- Document all IT procedures and processes for future reference

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Minimum of 2 years of experience in a similar role

- Strong knowledge of Windows and Mac operating systems

- Experience with Active Directory, Microsoft Exchange, and Office 365

- Knowledge of network infrastructure and troubleshooting techniques

- Excellent communication and interpersonal skills

- Ability to work independently and in a team environment

- Strong problem-solving and analytical skills

- Ability to prioritize and manage multiple tasks effectively