IT Support Specialist

IT Support Specialist

About HXP

At Humanitarian Experience (HXP), we design and operate humanitarian service expeditions that empower teenagers to make a difference across the globe. Our mission is unapologetically to strengthen the roots of covenant Israel, and the vehicle we use to do that is sustainable humanitarian work. In essence, we work to transform the lives both for those we serve and those who serve with us. Joining our finance team means a chance to be part of meaningful, impactful, and life-changing work.

About the Role

We are looking for an IT Support Specalist to join our Tech team at HXP! Our goal on the tech team is to “enable excellence” by helping HXP increase our efficiency and eliminate pain points for our teams and Builders. You will be the first point of contact for helping the team optimize our systems. You will help troubleshoot “bugs” and develop new systems in Google Workspace (Google Sheets) and Slack, as well as other aspects of our Tech Stack.

What You Will Do:

• Collaborate on handling help desk support issues
  

• Assist in the installation and upkeep of office hardware (AV, Wifi)
  

• Develop new tech systems and workflows 
  

• Basic AI Tool development
  

Who You Are:

• Strong communication skills and patience when assisting team members
  

• Quick to learn new technologies and services
  

• Ability to analyze problems and apply solutions
  

• Proficient in Google Workspace Tools and Slack
  

• Familiarity with AI Tools (Chat, Claude) 
  

HXP operates on Zoho One, you will receive on-the-job training for those tools.

Benefits

Schedule & Benefits

Part-Time Schedule:

• Onsite M/W/F (8:45 AM – 4:45 PM)
  

Full-Time Schedule:

• Hybrid format
  

• Onsite M/W/F (8:45 AM – 4:45 PM)
  

• Remote T/Th
  

Additional Benefits for Full-Time: 

• Health, Dental, and Vision insurance plans
  

• 401(k) retirement plan with employer contribution
  

• 6 weeks of set-schedule PTO
  

• Unlimited PTO beyond scheduled breaks
  

• Discounted UTA transportation passes
  

• An incredible work environment
  

• Opportunities for growth and cross-functional learning