Modern Technology Solutions, Inc. (MTSI) is seeking to hire a IT Support Specialist to provide day-to-day technical support to end users and ensures the reliable operation of IT systems and infrastructure. This role is responsible for troubleshooting user issues, maintaining network connectivity, supporting workstation setup, and managing IT assets. The ideal candidate is responsive, detail-oriented, and capable of communicating technical information clearly to both technical and non-technical users.
Your essential job functions within User Support & Troubleshooting will include but may not be limited to:
Provide Tier I/II technical support for hardware, software, and network-related issues
Troubleshoot and resolve user account issues
Reset passwords and support identity/access management processes
Diagnose and resolve workstation, application, and connectivity problems
Your essential job functions within Network & Systems Support will include but may not be limited to:
Troubleshoot basic network issues including connectivity, switches, and routers
Support and monitor network devices and infrastructure for performance and availability
Assist with maintaining secure and reliable network operations
Your essential job functions within Workstation Setup & Maintenance will include but may not be limited to:
Set up, configure, and deploy desktops and peripheral devices
Install and update operating systems, applications, and security patches
Perform routine maintenance and system upgrades
Your essential job functions within IT Asset Management will include but may not be limited to:
Track and manage IT equipment inventory (hardware and software)
Maintain accurate asset records and lifecycle documentation
Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
Collect all necessary receipts and documentation for Business Operations Manager
Document daily deliveries and shipments to update inventory
Create and generate detailed reports regarding IT equipment inventory
Ensure 100% tracking, chain of custody, and safeguarding of all hardware inventory, shipments, and returns, including classified shipments
Your essential job functions within Customer Service & Communication will include but may not be limited to:
Provide professional, timely, and courteous support to all users
Communicate technical issues and solutions clearly, both verbally and in writing
Document support requests, resolutions, and processes in ticketing systems
Develop and maintain user guides and standard operating procedures
Requirements:
3+ years of experience in IT support or help desk environment
Experience troubleshooting Windows-based systems and common business applications
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
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