IT Support Specialist

Job Summary

We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues, supporting office-based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure-level issues and assisting as needed.

This is a hands-on, service-oriented role focused on practical problem solving in a straightforward IT environment.

Schedule

· Part-time: approximately 20 hours per week

· Primarily onsite, with remote support as needed

· Flexible scheduling within 8 AM – 5 PM business hours

Key Responsibilities

· Provide first line IT support for office and field employees

· Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals

· Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications

· Set up and deploy equipment for new hires; support onboarding and offboarding

· Perform password resets, MFA assistance, and basic access support

· Support desk phones, VoIP/softphones, voicemail, and business mobile phones

· Assist field and remote workers with device, connectivity, and access issues

· Maintain endpoint devices, install software, apply basic updates, and track IT equipment inventory

· Coordinate with the Virtual IT Director for server, network, phone system, and security issues

· Act as on-site "hands and eyes" for the Virtual IT Director when required

· Document common procedures and recurring issues

Scope Clarification

This role focuses on end-user support, devices, and phones. The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.

Required Qualifications

· 1–3 years of IT support or helpdesk experience

· Strong customer-service and communication skills

· Experience supporting Windows PCs and common office technology

· Familiarity with Microsoft 365, Citrix, Cloud-based ERP systems, Teams/Zoom.

· Experience supporting phones (desk, VoIP, or mobile)

· Comfortable supporting both onsite and remote users

· Able to work independently and prioritize requests

Preferred (Nice to Have)

· Experience working with a Virtual IT Director or outsourced IT model

· Basic understanding of networking and VoIP concepts

· IT certifications (e.g., CompTIA A+) or equivalent experience

Physical & Work Requirements

· Ability to lift and move IT equipment (up to ~40 lbs)

· On-site presence required for hands-on support

· Occasional afterhours or urgent support (infrequent)