IT Support Specialist

Corporate Practice

Michael Baker International understands that people require choices in where they want to begin to build a sustainable future. For more than 85 years, Michael Baker International has maintained an entrepreneurial work environment that fosters great careers, which has ultimately brought great success to the organization. Michael Baker offers many opportunities to help you grow professionally to build your career. Whether it is in Finance, IT, Human Resources, Technology, Communications, Proposal Development, Legal or our National Practice and Market segments, take your next step with us and help make a difference in the lives of those you work with and those we serve.

What We're Looking For

Michael Baker International is seeking an IT Support Specialist I to join our Corporate IT team in Chicago, IL. In this role, you will provide front-line technical support to employees and clients — resolving hardware, software, and system issues through a structured ticketing environment while partnering with cross-functional technology teams to deliver reliable, end-to-end IT service. This is a hybrid work schedule with 3 days a week in office.

No sponsorship is provided for this role; all candidates must be eligible to work for any employer in the United States without restrictions indefinitely.

What You'll Do

• Deliver on-site and remote technical support to employees and clients, ensuring timely and effective resolution of hardware, software, and printing issues
• Maintain complete lifecycle ownership of support tickets — from intake through resolution — utilizing strong communication skills to keep end users informed at every stage
• Execute computer builds and personalization using Microsoft System Center Configuration Manager (SCCM), ensuring standardized imaging and software deployment across the organization
• Resolve Microsoft application issues including Windows OS and Microsoft 365 / Office Suite, applying systematic troubleshooting methodology to diagnose and fix root causes efficiently
• Administer Active Directory user accounts and directory services to support employee onboarding, offboarding, and access management requests
• Coordinate with Infrastructure, Server, VoIP, and Network teams to escalate and resolve complex incidents that exceed Tier 1 or Tier 2 resolution capacity
• Partner with hardware vendors to facilitate equipment replacement and repair, ensuring minimal disruption to end-user productivity
• Strengthen organizational IT reliability by proactively identifying recurring issues and contributing to knowledge base documentation and process improvement efforts

What You Need to Succeed

• Two-year degree in Computer Science, Information Systems, or related field; applicable experience accepted in lieu of degree
• 0–3 years of IT help desk, desktop support, or related technical support experience
• Demonstrated experience troubleshooting Microsoft applications including Windows OS and Microsoft 365 / Office Suite
• Hands-on Active Directory experience including user account management, password resets, and basic directory administration
• Experience using a ticketing system (e.g., ServiceNow, Jira, Remedy, or equivalent) to log, prioritize, and resolve end-user support requests
• Ability to build, configure, and troubleshoot end-user hardware including laptops and desktop computers
• Strong written and verbal communication skills with the ability to translate technical issues into clear, user-friendly explanations
• Ability to manage multiple open tickets concurrently and adapt priorities in a dynamic, fast-paced environment

Nice to Have

• Experience with Microsoft System Center Configuration Manager (SCCM) or Intune for computer imaging and software deployment
• VoIP system troubleshooting or support experience
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate certification
• Experience coordinating with hardware vendors for equipment RMA or replacement
• Familiarity with Infrastructure, Server, or Network team collaboration for Tier 2/3 escalations

Compensation

The approximate compensation range for this position is $27.84 to $34.00 per hour. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.

Why Choose Us

• Medical, dental, vision insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life, AD&D, short-term, and long-term disability
• Professional and personal development
• Generous paid time off
• Commuter and wellness benefits

#LI-JH1

#LI-HYBRID

• Provide on-site and remote technical support, ensuring timely resolution of hardware, software, and printing issues.
• Manage the complete lifecycle of support tickets, keeping end users informed throughout the process.
• Execute computer builds and personalization using Microsoft System Center Configuration Manager (SCCM) for standardized imaging and software deployment.
• Troubleshoot Microsoft application issues, including Windows OS and Microsoft 365/Office Suite, to efficiently diagnose and fix root causes.
• Administer Active Directory user accounts and directory services for employee onboarding, offboarding, and access management.
• Coordinate with cross-functional technology teams to escalate and resolve complex incidents.
• Partner with hardware vendors to facilitate equipment replacement and repair, minimizing disruptions to end-user productivity.
• Proactively identify recurring issues and contribute to knowledge base documentation and process improvement efforts.
• Ensure a high level of customer satisfaction through effective communication and timely issue resolution.

• Two-year degree in Computer Science, Information Systems, or related field; applicable experience is accepted in lieu of a degree.
• 0-3 years of IT help desk, desktop support, or related technical support experience.
• Demonstrated experience troubleshooting Microsoft applications, including Windows OS and Microsoft 365/Office Suite.
• Hands-on Active Directory experience, including user account management and basic directory administration.
• Experience using a ticketing system to log, prioritize, and resolve end-user support requests.
• Ability to build, configure, and troubleshoot end-user hardware, such as laptops and desktop computers.
• Strong written and verbal communication skills to translate technical issues into user-friendly explanations.
• Experience with Microsoft System Center Configuration Manager (SCCM) or Intune for computer imaging and software deployment is preferred.
• Familiarity with VoIP system troubleshooting or support is an asset.
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate certification is advantageous.