*** MUST BE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP. THIS POSITION IS NOT OPEN TO C2C CANDIDATES AT THIS TIME ***
IT Support Specialist
Dayton, Ohio Metro Area | 100% Onsite | Full-time, Direct Hire | $55,000–$65,000 annually
Position Overview
Zer04 Consulting is recruiting an IT Support Specialist for a confidential employer in the Dayton area. This mid-level Tier II role emphasizes hands-on Microsoft 365 support alongside Windows desktop troubleshooting, endpoint deployment, and everyday connectivity issues. The successful candidate will investigate escalated problems independently while working directly with users onsite.
Key Responsibilities
• Diagnose and resolve escalated Tier II issues involving user devices, software, Microsoft 365, and connectivity.
• Support Microsoft 365 users, including routine administration and troubleshooting.
• Configure, deploy, image, maintain, and troubleshoot Windows desktops, laptops, and peripherals.
• Troubleshoot VPN access, Wi-Fi, and basic network connectivity; escalate issues outside the role’s scope.
• Document resolutions and communicate clearly with users throughout the support process.
• Assist users in person and through remote support tools as needed.
Required Qualifications
• Approximately 2–4 years of relevant IT support experience, including Tier II or comparable escalated support.
• Strong hands-on Microsoft 365 support and administration experience.
• Current Windows desktop troubleshooting and endpoint deployment/imaging experience.
• Practical understanding of VPN troubleshooting and basic networking and Wi-Fi concepts.
• Ability to prioritize requests, own technical issues, and communicate with nontechnical users.
• Must be authorized to work in the US without sponsorship. No corp-to-corp arrangements.
Preferred Qualifications
• Familiarity with macOS or Linux desktop support.
Why Consider This Opportunity
Apply your Microsoft 365 and desktop troubleshooting strengths in a hands-on Tier II role that combines independent problem-solving with direct end-user support.
Additional Position Details
This position is onsite in the Dayton, Ohio metro area. Limited travel and evening or weekend on-call support may be required. Employment-visa sponsorship is not available. C2C arrangements are not considered.
About Zer04 Consulting
Zer04 Consulting is an independent recruiting partner connecting qualified professionals with employers. The hiring organization’s identity will be shared at an appropriate stage of the recruiting process.
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