IT Support Specialist

The IT Support Specialist will support the South Carolina State Treasurer’s Office (STO). This role provides end-user technical support for Windows operating systems and Microsoft Office/Microsoft 365 within a professional office environment. The specialist will troubleshoot technical issues, document support requests, and follow requests through resolution. The position requires professional communication with users at all levels of technical knowledge. The specialist will also coordinate with technical partners and managed service providers as needed to resolve issues.

Responsibilities

• Troubleshoot and resolve common Windows operating system issues for end users.
  
• Diagnose and resolve Microsoft Office and Microsoft 365 issues.
  
• Gather relevant information from users to identify and assess technical problems.
  
• Explain technical issues and resolutions clearly to nontechnical users.
  
• Document support requests, troubleshooting steps, and resolutions in the ticketing system.
  
• Prioritize incoming support tickets based on urgency and impact.
  
• Recognize when issues require escalation and route them appropriately.
  
• Follow up with users and technical partners to ensure requests are resolved.
  
• Support user account and device management tasks using Active Directory, Microsoft Entra ID, and Intune.
  
• Submit and track vendor and managed service provider support tickets through completion.
  

Requirements

Minimum Qualifications

• 2 years of help desk or IT support experience.
  
• Working knowledge of Windows operating systems.
  
• Working knowledge of Microsoft Office/Microsoft 365.
  
• Working knowledge of general IT support practices.
  
• Bachelor’s degree.
  

Preferred Qualifications

• Customer-facing experience in IT, banking, finance, or another professional service industry.
  
• Experience with help desk software and ticketing systems.
  
• Exposure to Active Directory for account and device management.
  
• Exposure to Microsoft Entra ID for account and device management.
  
• Exposure to Intune for account and device management.
  
• Experience working with managed service providers.
  
• Experience submitting and tracking vendor support tickets.
  
• At least one of the following certifications: CompTIA A+, ITIL Foundation, or Microsoft Certified Fundamentals.
  

Additional Requirements

• Must be able to reliably report onsite in Columbia, South Carolina, throughout the assignment.