IT Support Specialist

Job Description

IT Support Specialist

This is a contract opportunity for Year Up Alumni.

This is an in person opportunity.

About This Position:

We are seeking a highly skilled and proactive IT Support Professional to join our team. As the first point of contact for computer hardware, software, network, and telecommunications issues, you will play a crucial role in ensuring the smooth operation of our IT systems and supporting our end-users.

Job Responsibilities:

Serve as a first point of contact for IT-related incidents and service requests

Assist with management of conference room resources and video conference requests

Assist with hardware and software deployments

Assist with management of end-user hardware and software assets to ensure accurate inventory records

Assist with configuration, maintenance, and testing of IT equipment

Assist with procurement and management of mobile devices and related data plans

Manage Active Directory security and distribution lists

FTP site access and folder management

Document incidents and service requests in the Cherwell Service Management ticketing system or similar platform

Skills Required:

1+ years of experience working on a service desk within a financial or professional services environment

Working knowledge of Windows 10 and Office 365

Experience managing audio-visual conference room resources (laptops, projectors, audio systems recording, televisions, etc.)

Working knowledge of end-user software and hardware configurations

Strong problem-solving, customer service, interpersonal, organizational, and communications skills

Conscientious, energetic, empathetic, creative, and personable personality with a desire to function as a true advocate for the end-user

Ability to work independently while at the same time work effectively in a collaborative structure with personnel throughout every level of the company

Thrive in a fast-paced, deadline-oriented environment, with the ability to multi-task and display a positive attitude toward new opportunities

Additional Information:

Work Hours: 9:00 AM – 5:00 PM with willingness to modify schedule to cover on-site operating hours (Monday to Friday 7 AM – 6 PM) and support planned IT projects and unplanned priority issues.

Pay Range:

$25-$32/hr

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.