IT Support Specialist - Hardware Refresh

Job Description

Job Description

Onsite PC / Deskside Hardware Refresh IT Support Specialist - Syracuse, NY
6 month assignment with possible extension
40 hours - Monday-Friday
General

Requirements/Experience:
2-5+ years of experience of PC and Desktop Hardware Refresh Technical Support
3-6+ years of experience in the field working as an IT Support Specialist or in a
related area.
Familiar with a variety of the fields' concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals. Performs a
variety of complicated tasks.

Ideal Skills + Ability + Knowledge:
Excellent technical knowledge of PC's and desktop hardware.
Able to operate effectively in a team environment with both technical and
nontechnical team members
Self-confidence in your analytical and problem-solving skills + effective
communication (both verbal and written) skills
Planning, organizing skills + good administration management skills
Working technical knowledge of current protocols, operating systems and
standards.
Ability to operate tools, components, and peripheral accessories.
Microsoft Certified Technology Specialist essential, A+ experience, Software and
Hardware Troubleshooting, Windows 10, Windows 7, etc.
Apple, Mac, I-Phone, I-Pad
Microsoft Office 2007/2010/2016, O365 support
Ticket System: ServiceNow
TCP/IP knowledge
Enterprise Backup Software
Working knowledge of SMS, AD, Exchange 2007/2010, O365 and remote-control
tools

Daily Responsibilities:
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware,
and computer peripherals.
Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security, and
systems groups. Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office,
Apple, Mac, iPhones, iPads, and any other authorized desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and
any other authorized peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers
and any other authorized peripheral equipment, etc.
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents
customer repairs, maintains and restocks assigned parts inventory to insure
proper spare parts levels
Safely package equipment for branches and arrange for the transport of the
equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring
to service any terminal service client, personal computers (PC) or notebooks that
have authorized access to the network.
When the restoration is beyond the scope of the computers, laptops, printers and
any other authorized peripheral equipment the Desktop Support Engineers will
escalate the issue/problem to proper tier 3 support team member
Develop trends by monitoring and analyzing incoming calls and support requests
Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
Provide user data and application recovery and use diagnostic tools to
troubleshoot problems associated with network connectivity, and workstation
hardware/software
Familiarize end users on basic software, hardware and peripheral device
operation
Take ownership and responsibility of queries, issues and problems assigned to
the Desktop Support Engineers
Works with vendor support contacts to resolve technical issues within the
desktop environment
Escalate issues and involve experts wherever required to resolve issues as
quickly as possible
Update tickets as appropriate, including resolving as completed and updating
unresolved incidents to include status.

Soft Skills:
Ability to work independently and manage daily workload.
Sincere thought Process: Able to understand technical concepts and can develop
ways to help others learn. Ability to solve complex problems with innovative
solutions. Ability to manage multiple priorities. Ability to understand the client's
business problems and deliver solutions and recommendations to solve them
quickly and proactively.
Professional image and grooming
Able to manage time effectively, set priorities appropriately, schedule calls
Able to maintain professional demeanor under stress
Able to operate within customer standard operating procedures

Interpersonal skills (nice to haves):
Excellent customer service, technical, organizational, and communication skills --
in person and on the phone; effective listening and team orientation.
Able to persuade and negotiate with staff and vendors in critical situations.
Able to motivate others and work cooperatively in a group to achieve com
Additional Information
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2OnSite supports and adheres to all state laws regarding background checks.
This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.

Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.

F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.

Learn more at F2onsite.com.\r\rWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
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