IT Support Specialist I

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity
We are looking for a motivated and detail-oriented IT Support Specialist I to join our growing IT support team. Reporting to the IT Manager, this role is essential in maintaining day-to-day technical operations across the organization. You’ll play a key role in supporting end-users with hardware and Office 365 tools, ensuring seamless productivity and minimal downtime. This is a great opportunity to grow your technical skills and gain hands-on experience in a fast-paced, team-oriented environment.

What you’ll do

• Provide first-level technical support for hardware, software, and network-related issues.


• Install, configure, and maintain desktop and laptop computers, printers, and peripheral devices.


• Support end-users with Microsoft Office 365 tools including Outlook, Teams, OneDrive, and SharePoint.


• Assist in setting up new employee workstations, accounts, and devices.


• Maintain accurate asset inventory of IT equipment and software licenses.


• Perform routine system maintenance, software updates, and troubleshooting.


• Document support activities, technical solutions, and standard procedures.


• Escalate more complex technical problems to senior technicians or system administrators.


• Collaborate with other IT staff to improve support processes and user experience.

Who you are

• Associate’s degree or equivalent certification in IT, Computer Science, or a related field (preferred)


• Basic knowledge of Windows operating systems and computer hardware (preferred)


• Familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) (preferred)


• Strong problem-solving abilities and attention to detail (preferred)


• Excellent communication and customer service skills (preferred)


• Able to work independently and as part of a team (preferred)


• A+ Certification or similar IT credential (preferred)


• Experience with ticketing or helpdesk systems (preferred)

Benefits

• Health benefits


• 401K


• Long-term disability


• Life insurance


• Paid Leaves

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.