IT Support Specialist I

About North Park

Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world.

North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler.

Mission

The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.

Vision

Building on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.

Position Summary

The IT Support Specialist provides Tier 1 support for all campus technology systems and platforms including deployment, maintenance, troubleshooting, and repair of campus computers, phones, AV room equipment and related software and systems. This may also include basic network troubleshooting and repair as it relates to these areas.

Responsibilities

• Create and respond to IT Service Desk support tickets
• Provide walk-in and telephone technical support as needed
• Provide Tier 1 support for all campus technology systems and platforms
• Install, maintain, and troubleshoot campus computers, computer software, phones, printers, networking, and related software and systems
• Assist students, faculty, and staff with basic connection and operation of computer equipment and software.
• Troubleshoot and resolve issues with AV room equipment
• Help manage and work alongside student technicians as needed
• Document work in a thorough and coherent manner
• Clear verbal and written skills to communicate with technical and non-technical personnel regarding technology usage and issues.
• Maintain and increase knowledge in subject areas through online resources, vendor tech support, and training opportunities when available.

Salary Range: $45,000-$50,000 per year

• Bachelor’s Degree preferred
• Proficient with current Microsoft Windows operating systems and Microsoft Office applications
• Experience with current Mac OS operating systems
• Experience with a variety of desktop software applications
• Developed troubleshooting skills and ability to analyze new issues
• Ability to prioritize and keep track of multiple open issues while following them through to resolution in a timely manner
• Ability and interest in learning new things “on the job” without formal training
• Personal commitment to North Park’s mission of Christian higher education

Desirable Qualifications

• Experience with network configuration and troubleshooting
• Experience with Microsoft Teams and OneDrive
• Experience with AV equipment

Work Schedule:   This position is fully onsite and does not include remote work days.

• Medical Insurance
• Dental Insurance
• Prescription Plan
• Flexible Spending Account
• Commuter Benefit
• Life Insurance
• Disability Insurance
• Retirement Plan
• Tuition Remission
• Helwig Recreation Center