IT Support Specialist I

Job Type

Full-time

Description

IT Support Specialist
Job Details

Job Type

Full-time

Greater Cincinnati area, OH • IT Support Specialist I
Description

Vartek Position Description

Position IT Support Specialist I

Reports to EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

Position Summary

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

Provide on-site desktop and mobile devices support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications.
Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
Document break/fix activities in the online ticketing system.
Provide excellent customer service.
Attend school board meetings, as required.
Perform other duties as assigned.
Education/Experience Associate's degree; bachelor's degree preferred
0-2 years experience
Certifications A+ certification preferred
Valid driver's license; must adhere to company driving policy
Vartek Mission & Values

Vartek's mission is to help its clients reach their visions. To do this-and to continue to grow our company and develop our culture, our brand, and our business strategies-it is important to build passion around our core A.P.P.L.E. values. All Vartek employees should strive to be strong examples of the following:

Accountability (A): We are accountable to measurable outcomes.

Preparation (P): We are committed to being prepared by planning, documenting, and communicating.

Performance (P): We are dedicated to high performance and to exceeding expectations.

Learning (L): We are passionate about professional growth and continuous development

Evolution (E): We drive change through creativity and adaptability.

Requirements

Requirements

Travel N/A
Physical Requirements Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds
Work Schedule 12 months, Monday-Friday
Varies with client hours; normally one hour prior to start of school day until one hour after end of school day
Supervisory Responsibilities N/A

Salary Description

$20-$22 per hour