IT Support Specialist II

Who are we?

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition.

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.

How will you make an impact?

The Information Technology (IT) operations specialist will assist the Systems Administrator to maintain the IT infrastructure of TSS as well as provide support to internal customers such as TSS employees. The key function of this position is to handle all IT tasks and provide support for all regional operations teams, departments, and divisions.

What will you do?

• Offer and implement IT solutions for the company’s current and future needs.
• Maintain current server hardware and software
• Assist the IT Team with the IT Ticketing system
• Provide support for IT services to internal customers
• As new employees come on board, set up the laptop or computer with the appropriate software/hardware
• Other duties as assigned.

How will you get rewarded?

TSS offers competitive salaries and a wide range of benefits:

• Salary range of $23.00 - $31.00 hourly
  (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)
• Medical, vision, and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays

How will you get here?

Education and Experience

• Requires a High School Diploma or equivalent. A 2-year or 4-year degree is preferred.
• Requires a minimum of 1-year customer service experience.
• Requires a minimum of 2-3 years of Systems Administrator experience.
• A combination of education, training and related experience may meet requirements.

Knowledge, Skills and Abilities

• Excellent customer service and relationship-building skills.
• Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
• Competency in hardware and software implementation and maintenance.
• Understanding of current, trending, and upcoming technologies.
• Ability to remain focused under pressure from customers or due to difficult or urgent situations.
• Ability to provide IT support to customers with varying IT knowledge and experience.
• Ability to coordinate with service providers to resolve complex IT issues.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.