IT Support Specialist (Office-based)

We are seeking an IT Support Specialist to join the professional support team in Limassol (office-based work). 

The specialist will primarily focus on software administration and support, particularly with brokerage systems, ensuring smooth operation, troubleshooting issues, and providing ongoing support. Infrastructure-related tasks will make up 30-40% of the workload.

This role requires working in 8-hour shifts to provide 24/7 support, including weekends, for maintenance and operational tasks.

Key Responsibilities:

• Administer the company’s trading platforms and related software, both third-party and in-house developed.


• Provide IT services as part of a team that covers all aspects of L2 and L3 IT support.
  


• Administer Windows-based servers, ensuring timely updates, backups, and smooth operation.


• Monitor servers, services, and the company’s network infrastructure, identifying and resolving issues.


• Perform regular checks on the performance and health of all servers, trading platforms, and other systems.


• Collaborate with other departments on cross-functional tasks and projects.

Key Requirements:

• A degree in IT or relevant field and 3+ years of experience in IT-related roles.


• At least 1 year of experience supporting Windows systems.


• Ability to self-learn new technologies, especially those related to financial markets and specialized software.


• Strong analytical skills and the ability to read logs and troubleshoot issues with trading platforms, applications, and hardware.


• Basic knowledge of relational databases (MSSQL, MySQL) and writing simple queries.


• Experience with Jira and Confluence for ticketing and documentation.


• Familiarity with Zabbix monitoring system.
  


• Teamwork skills, attention to detail, and patience.


• Time management, punctuality, and the ability to handle complex tasks.


• Previous experience with Forex/Fintech technologies or in a similar role will be a plus.


• Language proficiency - Intermediate level of English, Fluent level of Russian language.

Additional Skills (Preferred):

• Experience administering Metatrader 4/5 platforms.


• Knowledge of more advanced SQL queries.


• Experience analyzing FIX API logs.


• Linux system administration experience.


• Knowledge of scripting languages (PowerShell, Python).


• Understanding of network protocols and routing protocols.

What's in it for you:

• Highly engaged team, open to new ideas, interaction with professionals in different areas.


• Official employment in compliance with Cyprus and EU regulations.


• Growth and development opportunities.


• Stable salary, annual leave and sick days provided.


• Flexible business processes, minimum bureaucracy and approval stages.