IT Support Tech - Get Hired Fast

IT Support Tech

MUST BE ABLE TO TRAVEL:

• Location: start at Glendale, CA but will travel to other project sites like Long Beach and Northridge in the future.
• Mileage will be reimbursed
• Requested Start: ASAP
• Duration: 6 months
• Looking for someone detail oriented, able to walk distances and crawl under desks.
• Tech will need to capture detailed information about each device, update a tracking spreadsheet completely and accurately and be able to search for items within a spreadsheet.
• General tech/field engineer experience required but does not have to be extensive.
• They aren't imaging devices or resolving customer tickets.
• Must be reliable and show up on time.
• Team oriented. It is an All Hands On Deck type project.
• Strict deadlines and everyone has to do their part in the team.
• Work involves mapping the phones and jacks at the hospital, updating inventory, placing new network phones and ensuring they work properly
• Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
• Receiving and documenting requests for support.
• Deciding on the most suitable ways of providing aid.
• Delivering IT and related assistance upon request, or as you deem suitable.
• Configuring new desktops, routers, modems, and similar devices.
• Performing routine inspections and upkeep of existing installations.
• Updating computer operating systems and other important software, as needed.
• Substantiating requests for hardware and software purchases and upgrades, if appropriate.
• Providing suggestions on appropriate training for staff.
• Collaborating with the IT department on the deployment and maintenance of network technologies.
• Enhancing intranet performance and creating internet domains.
• Testing the exchange of data between computers, servers, modems, and routers.
• Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
• Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures.
• Optimizing server capacity to keep up with demand in online traffic.
• Testing network protocols and ensuring stable and secure server connectivity.
• Training junior IT personnel, providing onsite or remote or technical support, and preparing user manuals.
• Documenting network processes and layouts, as well as enhancing network security.
• Keeping abreast of developments in network infrastructure and technologies.
• Upgrading and maintaining companies' current telecommunications systems.
• Evaluating customers' needs and installing telecommunications systems that best meet those needs.
• Running routine tests on telecommunications systems to ensure that all components are functioning at optimal levels.
• Performing diagnostic testing on problematic telecommunications systems to identify and resolve various technical faults.
• Performing temporary fixes until extensive repair work can be done at a later date.
• Checking all wiring work done to ensure that there are no exposed cables.
• Ordering replacement components for telecommunications equipment and devices from suitable vendors.
• Investigating and resolving customers' complaints in a timely manner.