IT Support Technician

ob Title: Windows 11 Migration Support Technician (Short-Term Assignment)

Location:

• OU626 Prague - Bavorská 2666/16, 15500 Praha 5, CZECH REPUBLIC0007
• OU615 Prague - Aspira Business Center, Bucharova 2928/14a, 15800 Praha, CZECH REPUBLIC0006

Duration: Starting 7th May 2025 until completion of all 360 device migrations (approx. 6–8 weeks)

Working Days: Monday to Friday, 8 hours/day between 08:00 – 17:00 CET (excluding public holidays)

Contract Type: Temporary / Fixed Term Assignment

Fixed Project Cost: 50 to 75 euros per day

Industry: IT Support / End User Computing

Languages: English (required), Czech (preferred)

Job Description: We are seeking onsite IT support technicians in Prague to support a Windows 11 migration initiative at our client locations. This project involves providing hands-on assistance to end users during the Windows 11 upgrade process across two major offices.

Responsibilities:

• Serve as the primary point of contact for all user queries related to Windows 11 migration.
• Guide users to appropriate resolution channels using migration FAQs, user guides, and support tickets.
• Assist with Windows 11 upgrade-related break-fix issues.
• Support floorwalking requests for desktops, power users, and any Win11 issues that cannot be resolved remotely.
• Collaborate with onsite or remote technical SMEs and the NextGen Client (NGC) project team.
• Provide support from designated locations (tech bar or assigned area) and respond to tickets requiring direct assistance at user workstations.
• Maintain clear communication with local stakeholders and migration teams.

Requirements:

• Proven experience with end-user IT support, ideally during OS migrations (Windows 10 to Windows 11 preferred).
• Strong communication and problem-solving skills.
• Familiarity with Microsoft OS environment and common migration issues.
• Experience using ServiceNow or other ticketing systems.
• Ability to work onsite full time throughout the project period.
• Punctual, reliable, and well-organized.

Desirable:

• Basic knowledge of Active Directory, device imaging, and configuration.
• Familiarity with enterprise environments and hardware handling.

What We Offer:

• Competitive fixed project fee.
• Collaborative project environment.
• Exposure to enterprise IT upgrade programs.
• Certificate of participation (on request).

Note: Preferably person with car who can travel between 2 nearby dites, engineers will be stationed at designated locations and support the Win11 migration done by back-end team.