IT Support Technician

The IT Support Technician is responsible for assisting with the installation, configuration, and support of end-user devices and IT infrastructure across company sites. This position participates in nationwide deployment projects and provides day-to-day IT support for users and systems. Work includes installation and maintenance of PCs, printers, network equipment, security cameras, door access systems, mobile devices, and related low-voltage cabling.

Essential Duties and Responsibilities

• Install, configure, and support
• PCs and general IT hardware
• Paper and label printers (e.g., Zebra, HP)
• Network devices (switches, routers, wireless access points)
• Android and Apple (iOS/iPadOS) devices
• IP-based security camera systems
• Door access control systems
• Assist with running, labeling, and terminating low-voltage cabling.
• Participate in nationwide deployment projects at various company sites.
• Perform day-to-day IT support tasks, including:
• Basic hardware and software troubleshooting
• User device setup and configuration
• Peripheral and printer support
• Collaborate with other team members, project managers, and senior engineers to complete installation, deployment, and support activities.
• Document completed work, configuration details, and changes; update project notes and tickets as required.
• Adhere to company safety policies and procedures when using ladders, lifts, tools, and equipment.
• Perform other related duties as assigned.

Qualifications

• Required:
• General PC and printer troubleshooting skills.
• Basic understanding of networking concepts (e.g., IP addressing, DHCP, subnets).
• Ability to set up and configure Android and Apple (iOS/iPadOS) devices.
• Ability to travel up to 25% of the time, including air travel.
• Valid driver’s license.
• Ability to work effectively as part of a team and communicate clearly with technical and non-technical staff.
• Ability to safely use ladders, hand tools, power tools, and lifts, and to perform hands-on installation work.
• Demonstrated positive attitude and ability to learn quickly in a fast-paced, hands-on environment while adapting to changing priorities.
• Ability and willingness to contribute new ideas, suggest improvements, and proactively help improve team processes and technical solutions.

Preferred:

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent education/experience.
• Experience with low-voltage cabling (pulling, terminating, testing).
• Familiarity with IP camera systems, access control systems, or label printing systems.

Working Conditions and Physical Requirements

• Ability to lift and carry equipment such as PCs, printers, and networking hardware (typically up to 50 lbs).
• Ability to stand, walk, bend, and work on ladders and scissor lifts for extended periods as needed for installation work.
• Must be comfortable working at heights and have no issues with elevated work environments.
• Travel to various sites by car and air as required by project schedules.