IT Support Technician
Description
ReviveRX is a licensed mail-order pharmacy specializing in high-quality compounded and commercial medications. Collaborating with top pharmacists, scientists, and manufacturers, we ensure dependable, premium products. Excellence is our standard; we uphold rigorous quality and safety protocols without compromise. Our experienced team of professionals is dedicated to precision and patient safety, ensuring every medication is crafted with care and integrity. We set a higher standard in compounding that patients and providers can trust.
We are seeking an IT Support Technician. In this role you will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and preventative maintenance. You will troubleshoot software and hardware failures and identify network problems. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Troubleshooting hardware, software, and connectivity issues
- Assist vendors in the field with triage and updates of technologies
- Handle support requests and procedures across the network
- Assist in training new hires
- Continuous learning of new technologies
Basic Qualifications
- High school or equivalent diploma
- 2+ years of corporate Windows, Mac, or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra printers, troubleshooting PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support
- Excellent troubleshooting, organizational, and communication skills
Preferred Qualifications
- Associate’s degree or equivalent work experience
- Experience in a dynamic environment with a high degree of customer service
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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