IT Support Technician

Reports To

The IT Support Technician will report to the Director of Technology.

Job Summary

The IT Support Technician will be responsible for end-user technical support as well as equipment and system maintenance.

Responsibilities and Duties

• The role is responsible to monitor and maintain the computer systems and networks at EP².
• Provide support to all department employees including configuring, managing, updating and troubleshooting various technology devices.
• Provide maintenance and troubleshooting on the network, VOIP phone system, Wi-Fi and other IT infrastructure equipment.
• Work with third party support services to escalate and resolve complex issues.
• Set up and manage accounts and profiles for users.
• Research, test and evaluate new technology.
• Maintain inventory management systems and networking support.
• Complete account management, user training and server maintenance.
• Contribute to the Strategic Plan of the Organization.
• Help set Cybersecurity standards.

Qualifications

• Associates of Arts focused in Information Technology Preferred.
• Entry level IT support work.
• 1-2 years’ experience preferred.
• Experience with Windows Networking, Active Directory & Cybersecurity.
• Experience in troubleshooting, problem-solving and support skills.
• Basic understanding of various Information System frameworks.
• Ability to plan and organize with attention to detail.
• Excellent oral and written communication skills.

Physical Requirements

• Typically sits, grasps items, and performs keyboarding for the regular operation of a computer.
• Stand, walk, bend, reach, or otherwise move about regularly.
• Lift, move, or otherwise transfer items up to 30 lbs. occasionally.
• Occasional exposure to typical manufacturing production physical hazards.