IT Support Technician

Texas GovLink, Inc. is an Austin-based firm which has been a leading provider of technical and business professionals to clients in Texas. We are currently seeking an experienced IT Support Technician  to be a key resource on a technical services team.

Texas GovLink offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (TGL shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.

Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law.  Offers of Employment are contingent on a successful background check

Texas GovLink is an equal opportunities employer.

• Provide on-site front-door IT support for TXCC staff, executives, contractors, and visitors at the San Antonio office. Support laptops, mobile devices, peripherals, conference rooms, collaboration tools, printers, network connectivity, user onboarding and offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination.
• Resolve or triage service requests, document work in the approved ticketing process, maintain user-facing knowledge articles, coordinate with systems, network, security, and vendor support teams, and provide executive-priority support during business hours. Assist with meeting room readiness, video and audio support, staff training, and routine technology checks.
• Support device deployment, refresh, relocation, secure disposal coordination, loaner equipment, incident-related collection support, and after-hours maintenance windows when approved by TXCC.