IT Support Technician

PROMAN Group USA is seeking a motivated, customer-focused IT Support Technician to join our IT team. This is a hands-on, onsite role responsible for providing exceptional technical support to employees across the organization. You’ll help ensure our users have the technology and support they need to be successful while gaining experience with modern Microsoft technologies in a collaborative and growing IT environment.

This position is an excellent opportunity for someone looking to grow their IT career while working alongside experienced IT professionals.

Compensation ranges from $45,000.00 - $50,000.00 yearly. 

We offer a comprehensive benefits package, including Medical, Dental, Vision, Life Insurance/AD&D, Short- and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program, Legal, Identity, and Fraud Protection, Pet Insurance, Tuition Reimbursement, as well as a 401(k) plan to support your financial future.   Join our team and enjoy both competitive pay and benefits!  

Responsibilities

• Provide Tier 1 and Tier 2 onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Deliver exceptional customer service while supporting employees at all levels, including executive leadership.
• Install, configure, and troubleshoot Windows 10/11 computers and business applications.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with Microsoft 365 user account management, password resets, and licensing.
• Enroll and support company devices using Microsoft Intune and other Mobile Device Management (MDM) solutions.
• Assist with basic administration and troubleshooting of Cisco Meraki networking equipment, including wireless access points, switches, and security appliances.
• Set up new employee workstations, laptops, monitors, docking stations, and office equipment.
• Support conference room technology, including Microsoft Teams Rooms, Poly devices, displays, and presentation equipment.
• Assist with employee onboarding and offboarding, including account provisioning and device deployment.
• Troubleshoot printers, scanners, basic networking, Wi-Fi, VPN, and connectivity issues.
• Maintain IT inventory, asset records, and equipment deployments.
• Create and maintain IT documentation and knowledge base articles.
• Escalate complex technical issues to senior IT staff or the Managed Service Provider (MSP) when appropriate.
• This is not an all-inclusive list of duties and may include other duties and responsibilities as assigned by supervisor.

Qualifications

• 1–3 years of IT support, desktop support, or help desk experience.
• Experience supporting Microsoft 365 applications.
• Exposure to Microsoft Intune or another Mobile Device Management (MDM) solution is preferred.
• Familiarity with Microsoft Defender is a plus.
• Basic knowledge or exposure to Cisco Meraki networking solutions is a plus.
• Solid knowledge of Windows 10 and Windows 11.
• Experience troubleshooting hardware, software, printers, and peripheral devices.
• Basic networking knowledge (TCP/IP, DNS, Wi-Fi, VPN).
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, and Teams).
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Associate’s degree in Information Technology or equivalent work experience.
• Experience with IBM MaaS360 or another MDM platform.
• Microsoft certifications such as MS-900, AZ-900, or MD-102 are a plus.
• Experience supporting conference room or audiovisual (AV) technology.

What We're Looking For

• Has a positive attitude and enjoys helping others.
• Is passionate about delivering outstanding customer service.
• Has a passion for learning new technologies and continuously developing their technical skills.
• Is dependable, organized, and detail oriented.
• Enjoys troubleshooting and solving technical problems.
• Takes ownership of issues from start to finish.
• Communicates professionally with both technical and non-technical users.
• Works well independently and as part of a team.