IT Support Technician

Be a dependable IT team resource focused on day-to-day end-user support across our worldwide IT infrastructure.  The initiatives and duties of this role requires a strong degree of technical and communication skills as well as the ability to learn new systems and build a strong understanding of our business processes.

Objectives:                                                                                                                                                                                                 

• Act as the initial point of contact for all computer and system related concerns.


• Prioritize and troubleshoot IT helpdesk requests received via phone and email.


• Configure and deploy equipment as required. This includes laptops, desktops, telephones, and tablets.


• Perform user account setup and administration on all applicable system platforms included AD and O365.


• Follow best practices while administrating File and Print Servers.


• Basic understanding and troubleshooting of local and wide area networks. (LAN, WAN)


• Monitor IT security risks as assigned and escalate concerns as applicable.


• Work with venders to troubleshoot and resolve miscellaneous systems and software issues.


• Create and uphold documentation pertaining to software installation and configuration.


• Be the local onsite IT support presence and be available for occasional travel to remote sites.


• Become a member of the IT department’s after-hours on-call rotation and provide emergency after-hours support when needed.

Responsibilities:

• Ensure software and firmware versions are kept up to date with latest security patches.


• Work directly with IT staff while troubleshooting network and security issues.


• Assist local and remote end users with computer questions and needs.


• Respond to emergency support request during and after hours.


• Prepare technical documentation and reports.


• Work in a manufacturing plant environment.


• Working knowledge and experience with virtual environments.

Other Responsibilities:

• Occasional night/weekend work.


• Ability to travel to remote sites on an as needed basis.