IT Support Technician

    Duties and Responsibilities:

• Install new end-user workstations and perform adds, moves, and changes as needed.


• Install, configure, and support Microsoft Office productivity tools and vertical applications.


• Configure network access.


• Troubleshoot hardware, software, and network configurations.


• Train end users on the proper use of hardware and software.


• Communicate status and progress reports for ongoing projects.


• Enhance technical skills to support new systems and applications.


• Assist with project rollouts.


• Assist with the setup of IT systems for events.


• Other duties as assigned.

Safety Responsibilities and Requirements: 

• Perform job responsibilities and operate equipment according to company safety and training programs.


• Report safety or hazard concerns to management.


• Report any on-the-job injury to management.


• Take personal responsibility for safety every day.

1. QUALIFICATIONS / REQUIREMENTS / EXPERIENCE / EDUCATION

• At least two years of college study in IT or equivalent IT work experience.


• Knowledge of computer hardware identification, installation, and troubleshooting.


• Ability to provide end-user support for Microsoft Office and other software.


• Working knowledge of Microsoft Windows environments.


• Basic understanding of Windows Server operating systems.


• Basic understanding of computer networks, TCP/IP, and Wi-Fi.


• Ability to communicate concepts and details necessary to train end users.


• Ability to learn new systems, applications, and tools.


• Good written and verbal communication skills.


• Proven ability to interact effectively and positively with end users, staff, and guests.


• Ability to take initiative and work independently and as part of a team.


• Good organizational skills and the ability to accurately document work.

Mental Demands/ Physical Demands/ Environmental Factors: 

• Ability to work under stress.


• Maintain a positive attitude while working with end users and guests.


• Occasional prolonged and irregular hours.


• Ability to lift and carry objects weighing 45 pounds or more.


• Periods of walking, standing, bending, and stooping.

Benefits:

• Medical, dental, vision and life insurance  


• Paid vacation after 6 months


• Paid time off after 90 days: 10 holidays, 3 sick days and 3 personal days


• 401(k) with company match 


• Flexible spending and health savings accounts


• LTD and STD


• Employee discounts: food, retail merchandise, boat rentals


• Golf privileges