I.T. Support Technician

Why Gossett Motors?
One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking talented professionals with the ambition and aptitude to become part of the retail automotive industry. We are searching for intelligent, energetic individuals with positive attitudes.  We will provide the tools to succeed in a fast-paced work environment.  You must have a 'can-do' attitude to achieve targeted goals.
JOB SUMMARY
Assist end-users in resolving hardware and software issues by responding to phone and email communication, diagnosing problems, and performing troubleshooting activities.  Install, configure, test, monitor, upgrade, troubleshoot, and repair computer systems, networks, and peripherals utilizing industry best practices.  Involves lifting, moving, and carrying of heavy I.T. equipment.  Document, track, and monitor problems to facilitate timely resolutions.  Employ established guidelines and instructions to perform daily job functions.  Requires 1+ years experience in I.T.
Responsibilities:

Provide support for computer workstations and servers; basic application and networking issues

Escalate support issues according to the escalation procedure

Foster communication with the end-user to strengthen trust and partnership

Provide onsite or remote support when necessary

Always be sure work is done at a professional level in both functionality and appearance

Maintain company documentation standards for proper issue tracking and end-user support

Effectively manage time and prioritize issues

Proactively recognize issues and plan accordingly before they become large scale problems

Maintain a professional appearance

Requirements:

1+ year(s) of working experience with desktops and networking, including Windows 10 OS, Microsoft Office suite (03-2013), Apple iOS

Associates or Bachelor’s degree preferred

Basic networking knowledge and troubleshooting

Excellent communication skills

Ability to lift and move 50 pounds

Microsoft ADS and Exchange experience is a plus

Team-oriented approach

Occasional work outside normal schedule

Gossett Motor Cars Benefits:

Team-oriented environment

Advancement opportunities

Paid vacation

401(k) with company match

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Coverage

Employee car lease/purchase program

Wellness program

On-site mobile health clinic