IT Support Technician I

Responsible for technical support to users.  Identifies and resolves hardware, software and operator problems, makes minor repairs or calls vendors to supply the products and/or service necessary to support the user.  

• Installs new PCs with necessary software for the users or upgrades existing computers and/or software.


• Provides ongoing support to the user community both onsite and remote i.e., troubleshooting hardware and software problems.


• Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.


• Participate in rotational 24x7 help-desk support.


• Works in conjunction with other areas to diagnose and resolve issues.


• Handles set-up and disconnect of IT equipment for intra-office moves


• Provides basic systems training to new users


• Ensures confidentiality and data integrity at all times while working on systems.


• Has a working knowledge of CCTV systems and implementation.


• Has a working knowledge of telephone systems and troubleshooting.


• Performs additional duties and responsibilities as assigned.

Education and/or Work Experience Requirements:

• Associate degree with additional certifications or BS degree in Information Technology


• Position requires between 2-3 years of PC experience.


• Work requires the application of a variety of procedures, policies, and/or precedents used in combination. Frequently, the application of multiple, technical activities are employed; thus, analytic ability and inductive thinking are required.


• Ability to lift, carry, move computer equipment (i.e., monitors, printers, CPU’s etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards


• Must be able to lift and carry up to 50 lbs


• Must be able to talk, listen and speak clearly on telephone