IT Support Technician II

We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and a passion for delivering exceptional end-user support.

You will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems, ensuring seamless day-to-day operations across hardware, software, and networked environments.

Key Responsibilities

• Configure, install, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment


• Perform break/fix support, system upgrades, and moves/adds/changes (MAC work)


• Provide basic network support to ensure connectivity for end-user devices and peripherals


• Support and maintain conference room technology, including audio-visual and video conferencing systems


• Deliver high-quality, customer-centered technical support to end users


• Respond to and resolve IT incidents and service requests via ticketing systems, phone, and walk-ups


• Accurately log, prioritize, track, and close support tickets in a timely manner


• Escalate complex issues to Tier II/III support teams as needed


• Perform preventative maintenance across IT systems and equipment


• Assist in developing and maintaining IT documentation, processes, and procedures


• Support adherence to IT policies and organizational standards

Required Qualifications

• Associate's degree in a related field or equivalent combination of education and experience


• 2+ years of hands-on IT support or desktop support experience


• Strong troubleshooting skills across hardware, software, and peripheral devices


• Working knowledge of:
  
  
  
  • Windows operating systems
  
  
  • Printers and drivers
  
  
  • Basic networking concepts (connectivity, troubleshooting)
  
  
  • Standard enterprise software and tools
  
  
  
  

Preferred Skills & Attributes

• Strong customer service mindset with a focus on user satisfaction


• Excellent verbal and written communication skills


• Ability to translate technical issues into clear, user-friendly solutions


• High energy, proactive attitude, and sense of ownership


• Team-oriented with a willingness to share knowledge and collaborate


• Strong organizational skills with the ability to manage multiple tasks and priorities


• Commitment to continuous improvement and operational excellence