IT Support Technician - Level 2

Computer Courage is currently searching for a new technician to join our growing IT support team. The technician will perform business IT services and support to our customers:

Job Responsibilities

• Provide IT services and support to Computer Courage business clients


• Manage, work, and track tickets in an MSP ticketing system


• Manage, monitor, and document client IT hardware, software, and services


• Act as a primary technician and point of contact for multiple dedicated accounts


• Work in our Emeryville office, from home, and at client sites

Qualifications and Skills

• Strong customer service, communication skills and organizational skills


• Strong technical knowledge of Microsoft Windows and Apple MacOS


• Strong technical knowledge of Microsoft 365 and Google Workspace


• Demonstrated knowledge with Windows Server


• Demonstrated knowledge of computer networking


• Experience with cloud technology administration


• Experience with ticketing systems and queues


• Strong communication and organizational abilities


• Ability to consult, plan, and execute IT strategy with clients


• 2+ years experience in the IT industry, MSP experience preferred


• Good documentation skills, attention to detail


• Access to a car, a valid US driver’s license, and car insurance


• Must be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environment


• This position is onsite full time in Emeryville, CA

Compensation and Benefits

• $30 to $45 per hour depending on experience


• Company health insurance plans


• Retirement plan with employer contribution


• Paid time off and sick leave


• Personalized workspaces (stand or sit, etc.)


• Friendly, innovative team members and work environment


• Opportunities for education and certification


• Snacks and drinks always available

Learn more about working at Computer Courage on our Careers Center