IT Support Technician - Professional Development Opportunities

Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant to our direct client, a global pharmaceutical company in Basking Ridge, NJ (on-site).

Job Title: End User Support Technician (Contractor)
Pay Rate: $30/hr (W-2)
Contract Duration: 3 months
40 hours/week, Mon-Fri

Responsibilities:
- Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within company defined service level agreements for headquarters-based users. Coordinate problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.
- Act as level 2 support escalation from walk up and call center according to SLAs per ticket priority.
- Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to account lifecycle management (creation, modification).
- Provides instruction and training to end users in troubleshooting, maintenance, and use of applications and hardware. Develop written knowledge items used for troubleshooting and training purposes.
- Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MACs in voicemail systems and configure phones.
- Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.

Skills:
- 1-2 years IT Support or related experience
- Excellent technical knowledge of PC and Mac hardware platforms
- Strong knowledge of Microsoft Windows 10 and Office 365 use and troubleshooting
- Laptop hardware and phone support
- Outstanding customer service skills
- Ability to develop technical documentation
- Ability to work with various customers and partners effectively
- Ability to effectively troubleshoot various software issues effectively
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Ability to present ideas in user-friendly language
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- General networking knowledge

Education:
- Bachelor’s degree, technical trade program, or equivalent work experience (2 years)
- Industry related certification a plus (A+, Microsoft, Apple, HDI)