IT Support Technician/2nd Shift

Titan Tech is a Managed Service Provider (MSP) supporting small and medium-sized businesses across Cincinnati and Northern Kentucky. We're growing and looking for an IT Support Technician to join our team.

Pay: $22–$30/hr, based on skills and experience · Full-time · In person (12-9) (Mason, OH)

What you'll do

• Provide Level 1–3 IT support for our clients, mostly remote from our Mason office with occasional on-site visits

• Troubleshoot hardware, software and network issues across Windows, Microsoft 365, and Active Directory / Entra ID

• Work on IT projects: PC deployments, server upgrades, cloud migrations, office moves and network build-outs

• Configure and support firewalls, VPNs, switches and wireless networks

• Keep clear documentation of client environments, fixes and project work

What we're looking for

• 2–5 years in IT support (MSP or help desk experience is a big plus)

• Solid computer and network troubleshooting skills

• Strong customer service and the ability to explain fixes in plain English

• Experience with tools like NinjaOne, ConnectWise Control (ScreenConnect), Veeam, SentinelOne, Huntress and a ticketing platform is a plus

• Certifications (CompTIA, Microsoft, Cisco, etc.) are a plus

• Nice to have: camera systems and access control, structured cabling and conduit work, power tools and scissor lifts

Requirements

• Valid driver's license, reliable vehicle and insurance

• Able to pass an FBI background check with fingerprinting

• Able to join our after-hours on-call rotation (about once every six weeks)

• Able to commute to Mason, OH

What we offer

• Health and dental insurance

• 401(k) with match

• PTO: 2 weeks in your first year, 4 weeks after that

• Parental leave

• Yearly performance-based bonus

• Financial planning assistance

• Paid training and certifications

Benefits begin after 90 days of employment.