IT System Admin

General Scope:

The IT Systems Administrator is responsible for maintaining, configuring, and ensuring the reliable operation of computer systems, SaaS systems, Infosec and networks. This role supports both on-premise and cloud-based infrastructure, manages software and hardware assets, and provides technical support to end users. Add something about technical collaboration both internally and externally. The ideal candidate is a proactive problem solver with strong technical expertise, attention to detail, and a customer-service mindset. This position plays a key role

Key Expectations:

• Maintain, upgrade, and support core IT systems including, storage, networking, and cloud infrastructure (e.g., 365, KPA, Meraki, Adobe, PBX, MaaS360, Basis, Netsuite, ProofPoint).
• Monitor system performance and ensure the highest levels of availability, performance, and security. Regularly audit these systems, user access and security.
• Administer Active Directory, Group Policy, DNS, DHCP, and Exchange/O365 environments.
• Provide Tier 2/3 support for escalated technical issues, resolving problems related to hardware, software, network, or user access.
• Implement and maintain backup and disaster recovery solutions. Specifically to implement / provide documentation of these plans
• Ensure all systems are compliant with organizational policies and cybersecurity best practices.
• Manage and maintain endpoint protection and patch management solutions.
• Maintain accurate documentation of systems, configurations, procedures, and change management. Create an IT handbook
• Collaborate with internal teams and vendors for troubleshooting and project implementation.
• Participate in IT projects including system upgrades, migrations, and deployments.
• Assist in onboarding and offboarding users, provisioning hardware, and assigning access.
• Coordinate with vendors and service providers when necessary.
• Helpdesk

Qualifications:

• High School diploma. Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent work experience considered.
• 3+ years of experience in systems administration or a similar IT infrastructure role.
• Strong knowledge of , Active Directory, and Microsoft 365.
• Familiarity with networking fundamentals: TCP/IP, firewalls, switches, VPNs.
• Working knowledge of cloud infrastructure (Azure/) is a plus.
• Experience with backup/recovery tools and endpoint security platforms.
• Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft, VMware, Azure) preferred.

Behavioral Competencies:

• Attention to detail is a must.
• The ability to communicate clearly and effectively is required.
• Understand the general operation of all office equipment such as a computer, printer, copier, and 
• The ability to use Microsoft Word, Excel, Outlook, and other software programs to meet the needs of the position is essential.
• Demonstrated ability to work in a fast-paced environment where responsibilities frequently change.
• Ability to work both independently and as part of a team.
• Available after hours when needed.
• Some travel is required.

Work Environment:

• This role is based in a traditional office environment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Must have a valid driver’s license and maintain a clean driving record.
• Candidates must be legally authorized to work and reside in the U.S.
• Must pass and maintain client-required random drug tests.
• Must pass a background investigation.

EEO Statement:

One X provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law