IT Systems Administrator

You must live in the Austin area to be considered for this job*. We have offices in Austin, Texas and Lake Charles, Louisiana. Your work will predominantly be remote from home with occasional visits to our Austin office or client sites.

Server At Work is a SOC 2-compliant IT Managed Services Provider serving businesses across Texas and Louisiana. We specialize in delivering comprehensive IT solutions including managed IT services, cybersecurity, cloud management, VoIP systems, backup and recovery, and IT strategy consulting. For more than 12 years our close-knit team of 30 employees has helped our cherished clients improve their businesses with rapid response times, friendly service, and an emphasis on personal client relationships.

What you'll be doing as a Systems Administrator:

Your responsibility will be to manage and support the technology stack of your small collection of assigned clients. You will manage and support client networks, servers, workstation environments, Microsoft 365 or Google Workspace, and other technology solutions. You will be supported in your role by our support desk, escalations team, centralized services, cybersecurity, professional services, and vCIO teams.

Qualities we need in you -- our 5 P's:

Personability: our people are personable and empathetic to our clients and to each other.

Purpose: we commit to creative problem-solving and delivering long-term solutions rather than quick fixes.

Professionalism: we promote a culture of teamwork and compassion.

Pliabilty: adaptability is key when working in the IT industry. We emphasize flexibility of mind and a willingness to explore new ideas.

Prestige: we endeavor to be the best in the industry through integrity, conscientiousness, and high standards.

More details about the job:

Job Type: Full-time
Travel: 20% 
Work Location: Must reside in the Austin, Texas area

Responsibilities:

• Manage client networks, servers, and workstations


• Manage Microsoft 365 and Google Workspace environments


• Implement and maintain Server At Work company-standards and IT best practices
  


• Advise clients on technology issues
  


• Manage and complete escalated Tier 3 support tickets


• Perform on-site work in support of project implementations and emergency escalations

Qualifications:

• Associate's Degree (AA/AS) or Bachelor's Degree (BA/BS) in computer-related field


• 3+ years Microsoft 365 implementation and administration


• 3+ years Microsoft Windows Server implementation and administration


• 3+ years network firewall, wireless network, routing, and switching network design, implementation, and administration


• Must be a US citizen


• Valid US driver's license and auto insurance


• Light to medium lifting capabilities

Desired Qualifications and Experience:

• Microsoft 365


• Microsoft Azure


• CompTIA Network+


• CompTIA Security+
  


• Prior experience working at an MSP

About the position:

• Work hours are Monday - Friday 8am - 5pm Central (Except major holidays)


• Work hybrid from your home office and the Server At Work office in Austin, Texas*
  


• We provide employee healthcare insurance benefits


• We provide optional dental, vision, and life insurance


• Paid vacation and sick days


• 401k with employer contributions


• Monthly cell phone stipend


• Reimbursement for mileage incurred while using a personal vehicle

*Current Server at Work employees or referrals may still be able to apply despite not meeting all requirements such as location, experience, etc.