IT Systems Administrator

Minimum Qualifications
Education and/or Equivalent Experience:

Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.
Experience may substitute for education up to two (2) years.

Licenses or Certifications:

None.
Notes to Applicants
Overview of the Position:

The IT Systems Administrator position will assist with design, implement, and manage hardware, software, and Azure Cloud infrastructure, including Windows server support, supporting and administrating cloud-based software, Active Directory and supporting Microsoft operating systems. This position will assist with managing the Hardware and software inventory, creating software automation scripts to push to department computers, Provide IT Support for hardware and software to the CDS Department employees.

Who We Are:

Capital Delivery Services ( CDS ) builds public projects to support the community. We do this by directly managing the City of Austin's Capital Program with over

500

active projects, representing an investment of over

$7 Billion.

At CDS , we aim to create an environment that values diversity and adaptability and encourages staff at all levels to think creatively, experiment with new ideas, and contribute to a culture of continuous improvement.

Click here to visit our Facebook page

to learn moreabout the Capital Delivery Services Department. (

https://www.facebook.com/atxcapitaldelivery/

)

Why Join Us?

Meaningful Work
Contribute to projects that improve the lives of the people in our community. Your work directly enables our department to deliver tangible construction projects throughout the city that will resonate for generations to come. Seeing results through a constructed project provides a sense of accomplishment and pride in your work.

Innovation and Collaboration
Collaborate with diverse and talented teams, leveraging technology, continuous improvement, and best practices to drive progress and embrace our One City - One Team - One Approach model of delivering capital projects.

Professional Growth and Development
Achieve your professional goals. CDS offers opportunities to advance in multiple career paths, including engineering, architecture, construction management, project planning and management, finance, business administration, process improvement, and data analytics. Education assistance is available through our tuition reimbursement program, and financial support for continuing education, licenses, and certifications is also available.

Work-Life Balance

Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences. Our employees also enjoy the ability to work up to 50% remotely, depending upon position and business needs.

Health and Wellness

The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Click here to review the City of Austin's Employee Benefits Guide (

https://www.austintexas.gov/department/active-employee-benefits

).

To learn more about working with the City of Austin, click here to watch a short video! (

https://www.youtube.com/watch?v=lmXyHwXyMbg

)

Application Details:

A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position.

This position does allow for a resume or cover letter to be included but only relevant entries on your employment application will be considered for interview qualification and compensation purposes.
Supplemental information or changes to your application will not be accepted after the job posting closes so please be sure all relevant experience is listed in the application.
If you are selected as the top candidate for a position, we may be contacting your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 previous supervisors in the application with correct contact information.

Critical Details:

This position may require a skills assessment.
This position will require a pre-employment Criminal Background Investigation ( CBI ).
If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required.
The Capital Delivery Services Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.

Travel:

The Capital Delivery Services Department is comprised of multiple facilities located throughout Austin. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Record Evaluation (

https://www.austintexas.gov/sites/default/files/files/Employment/new_hire_driver_safety_standards.pdf

) you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Hybrid Work Environment:

The City of Austin Telework Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. The City of Austin has an established work arrangement under which an employee is scheduled to work at least 3 days per week at their designated worksite. Some positions may require additional time at their designated worksite.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Capital Delivery Services Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin Capital Delivery Services Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

Preferred Qualifications
Preferred Experience:

Experience supporting, deploying, and managing Microsoft Desktop and Server Operating Systems.
Experience troubleshooting and supporting Mobile devices.
Experience creating Software and hardware automation scripts.
Experience managing a hardware and software inventory
system.
Experience managing an Azure cloud environment, Active Directory, desktop management, and remote support software.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Monitor, troubleshoot, diagnose, test, evaluate, and make recommendations to resolve system problems as well as define disaster recovery plans and develop network test plans
Implement, configure, manage, administer, maintain and monitor software and hardware to include systems, applications, middleware, servers, and storage
Procure new software and hardware for systems, applications, middleware, servers, and storage technologies
Evaluate system performance and health checks by implementing tuning improvements and performing system sizing estimates
Contribute to the planning, forecasting, budgeting, procuring and implementing new system hardware and software including the retirement of existing systems and components
Assist with development of solution based cost analysis
Coordinate and communicate the installation, configuration, and maintenance of systems and components with customer departments and project teams
Monitor services provided by vendors to ensure service levels are met
Monitor and assist in management of equipment inventory
Implement system security procedures and ensure compliance of all security policies, procedures and standards

Responsibilities - Supervisor and/or Leadership Exercised:

None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of one or more areas of infrastructure and server technologies
Knowledge of application and/or operating systems
Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications
Knowledge of industry and department best practices, requirements and policies and procedures
Knowledge of system capacity planning
Skill in documenting and maintaining application and process or configuration information
Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments
Skill in installing and maintaining applications or operating systems or equipment
Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts
Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
Ability to define, analyze, and find solutions for difficult or complex problems
Ability to view the big picture
Ability to quickly become familiar with emerging technologies
Ability to identify trends as well as isolated events
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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