IT Systems Analyst (EDI/Great Plains ERP) - hybrid, north of Greensboro area

IT Systems Analyst needed to support Great Plains ERP system and in/outbound EDI transactions. Full-time/direct-hire position with our client.

Hybrid - 3 days remote, 2 days onsite (office located near Madison NC – north of Greensboro NC area).

ESSENTIAL RESPONSIBILITIES/EXPERIENCE NEEDED:
Maintain ERP and supporting applications to ensure maximum availability and business functions are met.
Monitor and support EDI transactions for business partners.
Develop and maintain reports for ERP system.
Monitor and support ERP backups to ensure high availability on demand.
Troubleshoot and resolve reported issues with ERP and supporting applications through IT ticketing system.
EDI- Through understanding of Purchase Order and ASN components.
Participate in process improvement initiatives associated with ERP and supporting applications.
Develop and maintain strong working relationships with all technology stakeholders.
Oversee and support customer supplied applications (Vendor PackNShip, Vendor Warehouse)
Support scanning solution (High Jump) to ensure functionality is available to support business needs.
Oversee and support scanning device maintenance and availability.
Work with vendors and consultants to improve business processes as needed.
Work with company departments to improve business processes as needed.
Document all maintenance and trouble-shooting tasks used to support ERP and supporting applications.
Disaster recovery of the various information systems. Ensuring daily back-ups of the computer systems and monthly back-ups of the communication systems.
Maintenance and annual testing of a disaster recovery plan.
Responsible for ensuring that the ERP systems are functioning up to standards. This is a broad area encompassing the following:
-Maintain knowledge of developments in software and hardware and incorporate these developments into future systems of the company.
-Troubleshooting and resolving ERP system problems to users on a 24-hour basis.
-Maintain ERP and supporting applications databases.
-Develop scripts to support and improve ERP and supporting applications processes.
-Perform changes in computer and communication system hardware and software so that expenses and downtime are minimized while ensuring reliable and timely services.

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