IT Systems Coordinator

Purpose

Responsible for ensuring the efficiency, reliability, and security of the organization’s IT systems, infrastructure, and user support services. Diagnoses and resolves technical issues, manages service requests, and supports the implementation of new systems and applications. Serves as a bridge between technology and business needs while thriving in a collaborative environment.

Principal Responsibilities

• Uphold DDW’s Mission Statement, Quality Policy, and Values and Beliefs.

• Troubleshooting & Problem Resolution

  • Diagnose and resolve hardware and software issues, including internet connectivity, email clients, VOIP phone systems, printers, and related devices.

  • Analyze recurring issues and implement preventive solutions to improve system stability.

• Network Administration

  • Administer, monitor, and maintain corporate network infrastructure, including Cisco, Meraki, and Ubiquiti hardware.

  • Configure and optimize switches, routers, firewalls, and wireless access points to ensure secure and efficient connectivity.

  • Perform routine network performance checks, identify bottlenecks, and apply corrective actions.

  • Maintain network documentation, policies, and procedures in collaboration with IT management.

• Database Administration

  • Assist with maintaining and administering Oracle databases to ensure data accuracy, availability, and performance.

  • Support backups, recovery processes, and scheduled updates.

  • Collaborate with application teams to optimize queries and resolve database-related issues.

  • Ensure compliance with data security and privacy standards.

• System Optimization & Maintenance

  • Ensure technology solutions meet business and user requirements.

  • Identify and resolve system-level issues while maintaining infrastructure integrity.

• Project & Implementation Support

  • Assist with the implementation of new software, modules, or applications.

  • Partner with IT leadership and vendors to support deployment, testing, and user adoption.

• Team Collaboration

  • Provide backup support for IT infrastructure tasks, including network administration, upgrades, and maintenance.

  • Collaborate across departments to align IT initiatives with business objectives.

• Perform other duties as required.

Competency Requirements

• Integrity and Ethics

• Quality Focus

• Efficiency and Productivity

• Work Environment and Safety

• Vision and Values Alignment

• Commitment to Quality

• Customer-Focused Mindset

Skill Requirements

Education

• Associate degree in Information Systems, Computer Science, or a related field.

Technical Expertise

• Strong knowledge of hardware components, including desktops, laptops, printers, VOIP phone systems, and network appliances (switches, routers, firewalls, servers).

• Hands-on experience with enterprise, desktop, and cloud-based applications.

• Familiarity with Oracle JD Edwards, Oracle Database, and Salesforce environments.

• Practical experience supporting Cisco, Meraki, and Ubiquiti networks and VOIP systems.

Professional Skills

• Strong hands-on work ethic.

• Ability to quickly learn and adapt to new technologies.

• Excellent interpersonal and communication skills across all organizational levels and cultures.

• High level of customer service with a focus on responsiveness and empathy.

• Team-oriented approach with experience providing peer support and backup.

Continuous Improvement

• Stay current on emerging IT trends and innovations.

• Develop sustainable, effective solutions to improve daily operations and system efficiency.

Physical Demands

• Ability to sit for extended periods of time.