IT Systems Engineer

Your Mission

As an IT Systems Engineer at Propeller, you will be the driving force behind uplifting and maturing our IT support function in Denver. You’ll handle the technical support that keeps our team moving, while dedicating significant time to leveling up our infrastructure, automating onboarding workflows and physically expanding our on-premise server room to meet our customer’s needs. 

This is a hands-on role where you will blend user support with critical infrastructure work—building racks, physically upgrading servers, troubleshooting hardware issues and ensuring our servers run smoothly. You’ll have the autonomy to lead projects from concept to completion, translating complex technical challenges into simple solutions while ensuring our global team stays connected and secure. 

Your Responsibilities

• Deliver exceptional support: Manage day-to-day user requests and IT office support in Denver, troubleshooting complex hardware, networking, and AV issues to keep the team moving.
• Own the infrastructure: Build, maintain, and expand our on-premise server room, handling the physical "rack and stack," cable management, and hardware upgrades required to meet our cost and capacity goals.
• Automate and optimize: Identify and implement automation for manual processes such as new hire onboarding and account setups.
• Mature our systems: Lead independent projects to upgrade our MDM solutions and security protocols, ensuring our fleet of laptops remains compliant, secure, and operational.
• Create knowledge: Document designs, troubleshooting guides, and manuals to ensure technical concepts are accessible to the broader audience and future team members.

Your Skills

• You have 1-2 years of experience in a similar role and have a strong foundational knowledge in networking (WiFi, firewalls), MacOS administration, with the ability to troubleshoot complex technical problems.
• You have foundational knowledge of PC architecture (perhaps you’ve built your own) and a solid grasp of networking basics. 
• You possess excellent communication skills, capable of explaining technical concepts simply to stakeholders who may not be tech-savvy.
• You are a self-starter who can independently lead IT projects from scope to implementation, navigating ambiguity to figure things out on the go.
• You have experience with MDM solutions (such as NinjaOne) and directory services are highly valued.
• You bring either hands-on AI exposure or curiosity with leveraging AI-driven automation to streamline and optimize operational workflows.

Preferred but not required

• Hands-on experience working in server rooms or data centers and are comfortable with physical hardware maintenance, cabling, and infrastructure upgrades.
• Exposure to Linux-based server environments.

• Fully paid employee United Platinum PPO medical, dental, and vision coverage
• 20 days paid vacation time per year with no accrual or carryover cap
• 3% non-elective employer contribution to 401(k)
• Employee share options 
• Professional development budget and leave
• The opportunity to take part in our mentorship program
• Monthly telephone and/or internet allowance
• Paid primary & secondary parental leave policies
• Hybrid work arrangements and WFH equipment provided

The salary range offered for this role is $80,000 - $92,500. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience.