IT Systems Technician

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

• Work assigned incidents, problems, changes, projects, and tasks using ticketing system.
• Support Pinnacle Group endpoints, includes workstations, laptops, mobile devices, IoT, and servers.
• Support Pinnacle Group’s use of Azure cloud infrastructure, specifically Azure AD and Office Online systems.
• Proactively monitor Pinnacle Group’s IT infrastructure, responding to alerts, and maintaining service availability targets.
• Support all data center facilities: Networking, equipment hosting, power and cooling, wire management, and storage/store room inventory management.
• Participates on-call responsibilities.
• Provide day to day technical support and expertise.
• Subject Matter Expert over Pinnacle’s basic technical operations, including onboarding, productivity systems usage, and endpoint support.
• Identifying technical knowledge gaps, developing knowledge articles and materials, and holding training classes to improve employee technical competency.
• Clear communicator of technical troubleshooting, root cause analysis, and steps to resolution.
• Author knowledgebase articles, systems and infrastructure documentation.

Qualifications