IT Team Lead

BioCatch, a leader in Behavioral Biometrics, leverages machine learning to analyze digital behavior, ensuring secure online experiences. Trusted by 32 of the world’s top 100 banks and 210 financial institutions, BioCatch Connect™ helps combat fraud, drive digital transformation, and strengthen customer relationships. Backed by an industry-led Client Innovation Board (including American Express, Barclays, Citi Ventures, and National Australia Bank), BioCatch pioneers cutting-edge fraud prevention solutions with 80+ patents and over a decade of expertise. For more information, please visit www.biocatch.com.

We are looking for a talented and experienced IT Team Lead to lead our Global IT operations, manage and develop our IT team, and drive the growth of our IT capabilities. This role combines hands-on technical expertise with people leadership and operational responsibility in a fast-paced global environment.

Description:

• Lead, mentor, and develop IT team members while fostering a high-performance and service-oriented culture
• Maintain and develop BioCatch’s global IT assets:
• Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc
• MDM: Manage Windows endpoints through Microsoft Intune, including device configuration, compliance policies, application deployment, and lifecycle management
• Work closely with IT Procurement
• Run a high-class efficient help desk to support our hardworking end-users and delight them with everything they need
• Work closely with Operations, DevOps and Security teams to implement our access policy
• Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
• Systems’ implementation and integration projects
• Our technology stack includes:
• Microsoft 365, Azure-based identity and access services, Microsoft Entra ID, Mac OS, Windows, networks (VLANs, firewalls),
• Wi-Fi, Cloudflare ZTNA

• 3+ years of hands-on IT experience in a modern enterprise environment
• Experience in an IT leadership role
• Experience mentoring team members or leading IT professionals
• Demonstrated experience leading IT projects, initiatives, or cross-functional efforts
• Excellent service mindset
• Extensive experience managing Windows endpoints in Microsoft Intune, including device provisioning, policy management, software deployment, and compliance enforcement. Experience supporting Mac devices is an advantage
• Experience with Microsoft Entra ID and Azure-based identity and access management services
• Experience with AI platforms administration
• Advanced enterprise network management and configuration (Wi-Fi & Ethernet, Corp & Guest, VLANs, APs, Switches, Firewalls)
• Microsoft Entra ID and enterprise application management expertise
• Identity & SSO protocols: SAML, OIDC, SCIM
• Software tools and other systems: Microsoft 365, JIRA, Salesforce, Teams, Cloudflare ZTNA…
• Familiarity with VC rooms setup and management
• Ability to lead implementation projects from the planning phase to production