IT Technical and Support Services

36 MONTH TERM.  HYBRID WORK SCHEDULE, WITH IN-OFFICE ATTENDANCE IN SACRAMENTO AREA REQUIRED AS DETERMINED BY BUSINESS NEEDS.

Please update your resume to show your ability to perform, and your experience with, the following tasks:

Task 1: Daily System/Network/Desktop Administration Duties

• Planning, analysis, troubleshooting, integration, installation, operations, maintenance, documentation, and administration services for all networking, server, security, associated services, and LAN devices and cloud-based services encompassing the entirety of Agency’s network.


• Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or technical changes necessary to meet operational requirements.


• Provide support services to maintain operational data storage and retrieval applications.


• Maintain backup and disaster recovery systems and processes.


• Document standard operating procedures for the servers and peripherals.


• Perform hardware/software testing, installation, and maintenance of servers and desktop/laptop devices as needed.


• Collect and maintain information on software and hardware issues related to backend operations for use in status reports.


• Perform network-based detection of viruses and unauthorized software and facilities to counter/eliminate/control.


• Manage and administer user identifications, passwords, and physical security keys.


• Identify expiring software and hardware agreements and provide notification to Agency Contracts and Procurement Office Chief regarding the details of what is required for purchase.


• Provide end-user support to Agency staff and external customers as needed on hardware, software, and application issues.


• Knowledge transfer with any civil service IT staff the Agency may hire during the term of this agreement.

Task 2:  Coordinate and perform the relocation of all IT assets as part of the Agency’s planned relocation of its headquarters.

• Identify all equipment that is suitable for relocation, and which equipment is outdated, and no longer planned for use.


• Work with the Administration and Governance Office to surplus any property that is not planned for relocation.


• Identify any equipment needed for the relocation to support both the back-end IT infrastructure or end-users.  This may include, but is not limited to, server racks, unique power requirements, printers, and A/V equipment.


• Develop a plan that will be presented to the Contract manager for review and approval of the steps needed to move the IT infrastructure to the new location.  The plan shall include any equipment needed (such as moving carts), Agency staff involvement, system downtime, and total length of time for setup and relocation of all IT assets once the new office space is available for entry.


• Have sufficient staff available on-site for key portions of the move to ensure timely relocation.


• Develop communications for the Contract Manager’s review that will provide staff with information pertaining to any new technologies available in the new location and how to take advantage of them.


• Continuously monitor the IT infrastructure post migration to ensure all services are operating efficiently and securely.


• Communicate any issues or unidentified needs that may arise and offer available solutions to the Contract manager.

Task 3:  Communication and Reporting, Quality Assurance, and Health and Safety

• Provide progress updates to Agency on a weekly basis.


• Conduct thorough testing and validation of the hybrid environment to ensure it meets the scope of work’s objectives and quality standards.


• Comply with all applicable health and safety regulations and standards.

Applications that do not complete the Prescreen Survey will not be considered.

Anvaya Solutions, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.