IT Technical Support Engineer (MSP) - Level II

Company : Teamlogic It

Job Type : Full Time

Stuart, Fl 34994

Number of Applicants

000+

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Job Description - IT Technical Support Engineer (MSP) - Level II

Replies within 24 hours

Benefits:

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job description
Our Level II Technician requires both proven experience with technology and outstanding personal and customer service communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. The Level II Technician has hands-on expertise solving our client's day-to-day technology issues (Windows and email config, PC server and workstation configuration, networking, virtualization (VMware), cloud services (Azure, AWS), and much more). Secondarily, you will work jointly with sales to provide pre-sales and post-sales support, including tasks such as discovery meetings, site visits, proposals, and technical presentations, technical assessments, implementation, and ongoing technical account management. A positive, service-oriented, team-oriented, communicative personality is a must.

Our ideal candidate has the following qualifications:

Minimum of five years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Active Directory, and MS365

Three years of experience in a client-facing environment such as sales engineering

Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology

Possesses strong organizational and time-management skills

Experience writing proposals for and implementation of technical solutions to fulfill business needs

Results-oriented, self-motivated, energetic, professional, reliable, and a team player

Strong understanding of technology and business productivity systems

Experience with RMM (Remote Monitoring and Management) tools is a plus

Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

Sales training/experience is a plus

Valid Driver License and ability to drive to customer locations when required.

Ideally, you will have one or more of the following certifications:

CompTIA Net+ and/or CompTIA Security+

MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

CCNA or CCIE-Cisco certifications are a real plus

AutoTask and NinjaOned experience are not required but will stand out since we use those daily.

We offer competitive wages, challenging work, career opportunities, a pleasant work environment, and ongoing training

If you are interested in a role at TeamLogic IT, please download, complete, and email this application form: http://bit.ly/TLITjobApplication.

Work Location:

One location

Work Remotely

Job Type: Full-time

Schedule:

8 hour shift

Application Question(s):

Are you able to work in Stuart, FL (34994)?

Are you willing to undergo a background check?

Education:

College or equivalent (Preferred)

Experience:

Windows: 5 years (Preferred)

IT Service & Support: 3 years (Preferred)

Work Location: In person

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Original job IT Technical Support Engineer (MSP) - Level II posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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IT Technical Support Engineer (MSP) - Level II

Job Description - IT Technical Support Engineer (MSP) - Level II

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

We’re Committed to a People First Culture

Similar IT Technical Support Engineer Jobs in the US

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