IT Technician

Ensure delivery of Factory OT/IT related services to the site, provides support and first point of contact for all production OT/IT related systems while following applicable global/regional Factory OT/IT standards. Provide strategy for IT/OT Asset Health Check. Leads implementation of site Factory OT/IT projects. Support site Manufacturing Execution System (MES).

What are we looking for?

Education & Professional Qualification

• 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies. 
• Fluent in English with excellent communication skills (verbal and written)

Knowledge/Experience

• +3-year IT (Information Technology) & OT (Operational Technology) experience. 
• Excellent organizational, analytical, project management and technical skills. 
• Server administration  
• Virtual infrastructure administration  
• IT/OT Architecture knowledge  
• Database administration knowledge 

Context and Scope:

• Is part of the site reliability team with dotted line report to Factory OT/IT regional organization.  
• Follows the guidelines and procedure provided by regional OT/IT organization   
• Establishes and follows KPI’s and SLA for every service provided.  
• Prepares OT/IT infrastructure masterplan, assures availability of critical spare parts and manage obsolescence. 
• Actively manages all accounts within the factory environment, adhering to guidance's from global security teams.

What will be your key responsibilities?

Ensure cyber security of home site - Local Network Administrator   

• Deploy remediation solutions to mitigate current Risk & maintain Cybersecurity standard 
• Ensure all network procedures are completed (Back Up / Patching / Antivirus Update …). 
• Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for all managed IT/OT assets. 
• Prepare and follow procedure for emergency & business continuity plan “crisis tool kit”.
• Provide documentation and training to ensure consistent processes and knowledge transfer. 
• Consistent user account management (Alero/Domain).

Delivery of IT/OT Solutions related Services 

• Site functional expert of all local applications he/she is supporting. 
• Work closely with associates of the site to understand and to characterize issues that might occur regarding the Factory OT/IT systems & applications in use. 
• Collaboration with Mars IT and other Mars teams (Engineering / Operations / Quality ...).
• Responsible for issue resolution, and continuous improvement for Factory IT infrastructure and solutions with the relevant internal/external partners. 
• Raise tickets utilizing the global system to have KPI and dashboarding of his/her actions providing teams an overall status of all global support activities at the site level. 

Delivery of IT/OT Solution related Projects 

• Owner of the Factory OT/IT Infrastructure and Factory OT/IT masterplan at their site location.  
• Responsible for implementation and coordination of Factory OT/IT projects in their home site. 

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.