IT Technician

Key Responsibilities:

• Manage and maintain all the infrastructure technology of the company, including servers, networks and company hardware. 


• Install, maintain, provide technical support, and train end-users on hardware and software.


• Provide high-quality customer service to our internal and external customers.

• Manage and support enterprise software, including the ERP system, HRIS, CRM and other business-critical software applications.

• Administer, configure, support, and maintain enterprise systems and applications such as backup appliances, operating systems, email, phone systems, Active Directory, Remote Desktop, DNS, DHCP, VOIP, etc.


• Assist with determining project scope, identifying needs, researching and choosing solutions, engaging stakeholders, creating timelines, tracking dependencies, and providing stakeholder training/education.


• Monitor system performance and troubleshoot issues to minimize downtime

• Implement and maintain cybersecurity measures, including firewalls and endpoint protection


• Manage data backups, disaster recovery planning, and system documentation


• Ensure compliance with IT policies and industry best practices


• Other responsibilities as the business requires.

Qualifications:

• Associate’s degree in information technology, Computer Science, or a related field (or equivalent experience)


• 2+ years of experience in systems administration, IT support, or business system management


• 2+ years of experience with ERP systems and database management


• Experience supporting IT in a manufacturing environment preferred.


• Experience with Microsoft 365, Active Directory, and cybersecurity best practices

• Familiar with TCP/IP network fundamentals


• Excellent organizational skills, attention to detail and time management (including the ability to meet deadlines)


• Strong interpersonal skills and excellent communication skills

• Previous experience managing technology projects


• Experience with networking, virtualization, Windows Server, and cloud technologies


• Strong troubleshooting and problem-solving skills


• Ability to manage and prioritize multiple projects and work independently


• Experience with DELMIAWorks ERP preferred